ServiceNow Platform Architect

9 hours ago

Topeka, Kansas, United States Cherokee Nation Businesses Full time
Job Description

Cherokee Nation Businesses is seeking a highly skilled ServiceNow Platform Architect to join our team. As a trusted partner for more than 60 federal clients, we are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.

Key Responsibilities:
  • Collaborate with internal and external stakeholders to analyze business needs and define integration requirements.
  • Lead the delivery of ServiceNow-based projects, creating technical solutions at an architectural level.
  • Maintain comprehensive knowledge of platform capabilities and act as a subject matter expert.
  • Study, analyze, and understand the complexities of ServiceNow modules such as ITSM, ITOM, HAM, SAM, Discovery, and CMDB.
  • Create and maintain technical documentation, including system architecture diagrams, process flows, and configuration guides.
  • Preside over design configuration decisions to ensure a seamless user experience aligned with the platform design strategy.
  • Lead the ideation and technical development of innovative solutions to streamline the integration of ServiceNow and other third-party applications.
  • Develop advanced JavaScript solutions and utilize flows and actions in Flow Designer on the ServiceNow platform.
  • Develop custom widgets and extend out-of-the-box widgets using Service Portal and AngularJS, including utilizing third-party libraries within ServiceNow.
  • Exhibit excellent troubleshooting skills and influence stakeholders and team members in a consultative manner.
  • Utilize bi-directional ServiceNow API capabilities (REST/SOAP), including scripted REST APIs.
  • Possess a fundamental understanding of ITSM, ITIL, HAM, SAM, Discovery, CMDB, and overall platform knowledge.
Requirements:
  • 6+ years of experience working with internal and external stakeholders, analyzing business needs, and defining the integration requirements.
  • 6+ years of experience leading the delivery of ServiceNow-based projects.
  • 6+ years of experience creating technical solutions at an architectural level.
  • 6+ years of experience maintaining a comprehensive knowledge of platform capabilities and acting as a subject matter expert.
  • 6+ years of experience studying, analyzing, and understanding the current ServiceNow modules and its complexities for example ITSM, ITOM, HAM, SAM, Discovery, and CMDB.
  • 6+ years of experience creating and maintaining technical documentation, including system architecture diagrams, process flows, and configuration guides.
  • 6+ years of experience presiding over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy.
  • 6+ years of experience leading ServiceNow in the ideation and technical development of innovative solutions to streamline integration of ServiceNow and other 3rd Party applications.
  • 6+ years of experience on the ServiceNow as a Developer with advanced JavaScript development as well as skills creating and utilizing flows and actions in Flow Designer.
  • 6+ years of experience in Service Portal and AngularJS including custom widget development, extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow.
  • 6+ years of experience with excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • 6+ years of experience with utilizing bi-directional ServiceNow API capabilities (REST/SOAP) including scripted REST APIs.
  • 6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB, and overall platform knowledge.
Preferred Qualifications:
  • 6+ years of experience with Experience patching and upgrading (mid server and instances).
  • 6+ years of experience with fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.
  • 6+ years of experience with the LDAP (Active Directory) integration with ServiceNow.

Cherokee Federal is an equal opportunity employer. Please visit https://www.cherokee-federal.com/careers/affirmative-action-and-equal-opportunity-employer-statement/ for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY. Although this is not an approved position, we are accepting applications for this future and anticipated need.

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