Customer Experience Manager

2 days ago


Billings, Montana, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving sales growth.

Key Responsibilities
  • Customer Experience: Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
  • Front-End Operations: Lead the omnichannel processes, maintain store recovery standards, and ensure compliance with company policies and standards.
  • Team Management: Train, observe, and coach the customer experience team to achieve results, participate in the performance management process, and support talent development.
  • Inventory Management: Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Store Operations: Participate in the truck unloading and stocking processes, manage and execute shrink and safety programs, and cross-train in custom framing selling and production.
Requirements
  • Experience: Retail management experience preferred.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and proficiency in inventory management and customer service.
  • Physical Requirements: Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes and access high shelves.
What We Offer

At Michaels Stores, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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