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General Manager Assistant

2 months ago

Billings, Montana, United States Krispy Kreme Doughnut Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Krispy Kreme Doughnut Corporation. As a key member of our management team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring the highest level of quality and safety in our stores.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service, ensuring that every guest has a positive experience in our stores.
    • Build a team of customer-focused employees through coaching and measurement.
    • Handle difficult customer situations professionally and resolve complaints in a timely manner.
  • Sales and Marketing
    • Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
    • Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals.
  • Production and Quality Control
    • Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance.
    • Understand and implement store quality control procedures to ensure the highest level of quality in our products.
    • Coordinate production schedules to meet customer demands and minimize labor hours.
  • Safety and Sanitation
    • Demonstrate safety consciousness and promote store safety, including adherence to company safety policies and procedures.
    • Maintain a high level of store sanitation and cleanliness, including adherence to company sanitation policies and procedures.
  • Equipment Maintenance
    • Oversee proper upkeep of store facility and equipment, ensuring that all equipment is in good working condition.
  • Personnel Management
    • Assist the General Manager in recruiting, hiring, training, and dispute resolution.
    • Supervise all shift personnel, including coaching and developing employees to meet their full potential.
    • Build a team of customer-focused employees and foster teamwork and collaboration.
    • Demonstrate leadership in employee development, including that of Key Staff.
  • Accounting and Financial Management
    • Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
    • Accounting tasks such as counting and depositing revenues.
    • Assist General Manager in completing required corporate reporting documentation, both financial and operational.
    • Manage company resources responsibly, including inventory control.
    • Manage financial duties, including protecting company assets.
  • Leadership and Communication
    • Communicate and model company standards and policies, including adherence to company values and mission.
    • Implement efficiently and effectively directives from store, corporate, and divisional management.
    • Develop and maintain store organization to promote efficient operations.
    • Interface with corporate office personnel, including communication and collaboration.
    Requirements
    • High school or GED required.
    • Must be at least 21 years of age.
    • Experience with sales, management, production, and customer service.
    • Strong communication, organizational, and leadership skills.
    • Pleasant disposition, sociable, accommodating nature, and enthusiasm.
    • Self-motivation, creativity, and adaptability.
    • Basic computer, telephone, and fax knowledge.
    • Completion of Krispy Kreme AGM Development Course.
    • Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook.
    • Must meet Krispy Kreme driving standards (three year clean driving).
    • Pass a pre-employment drug screen and criminal background check.