LMS Support Specialist
2 weeks ago
LMS Support Specialist
DEFTEC Corporation is committed to providing cutting-edge solutions that empower our clients' essential operations. Our skilled team works hand-in-hand with clients to deliver outstanding services and products. As a Support Specialist for the Learning Management System, you will be instrumental in facilitating support for Allied Command Transformation (ACT), NATO's premier change agent.
- Evaluate and authorize new account applications on JADL, TRANSNET, and e-ITEP platforms
- Deliver helpdesk assistance through electronic communication and telephonic support
- Work collaboratively with teams for courseware uploads, SCORM package evaluations, and content upkeep on the JADL platform
- Personalize and sustain JADL pages for various NATO interest groups
- Guarantee system functionality and operational status on NATO networks in partnership with NCIA
- Stay informed about cybersecurity concerns and protective measures
Required Qualifications:
- At least 3 years of experience as an online Learning Management System administrator
- Proficient in LMS troubleshooting, helpdesk support, and user guidance
- Familiarity with helpdesk management software and issue tracking systems
- Capability to produce reports and analytics from the LMS database
- Knowledge of cybersecurity and system safeguarding
- U.S. Citizenship and Active Secret Clearance are mandatory
- Two years of vocational training in a computer-related discipline
- Proficiency in English (both written and spoken)
Join DEFTEC Corporation and benefit from a comprehensive package that includes medical, dental, vision, 401K, life insurance, and additional perks. We maintain a Drug-Free Workplace and are dedicated to providing equal opportunities for all employees.
AAP/EEO Statement:
DEFTEC Corporation is an Equal Opportunity and Affirmative Action Employer that values diversity and prohibits discrimination based on various protected characteristics. Join us in our mission to make a significant impact through innovative solutions and exceptional service delivery.
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