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IT Support Specialist

2 months ago

Norfolk, Virginia, United States Mode5 Full time

About Mode5

Mode5 is a leading provider of IT solutions and consulting services, ranked #17 in the small business category as the Best Places to Work in Virginia, #2 in Hampton Roads, and #1 in Norfolk. With 22 years of experience, we offer valuable technology services to our clients.

Our Mission

We are dedicated to helping our clients solve their IT problems and provide a stable work environment. Our strong growth has created opportunities for talented individuals to join our team.

What We Offer

As an IT Support Specialist at Mode5, you will have the opportunity to work with a variety of technologies, partner with talented colleagues, and provide excellent customer service. We value our employees and offer a range of benefits, including:

  • Free Fridays - Every other Friday off
  • Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • Simple IRA Savings Plan with Company Match
  • Certification Assistance and Bonus Reward Program
  • Paid Holidays and Vacation Days
  • Causal Work Environment
  • Employee Social Events
  • Life Insurance Coverage
  • Incidental Telecommuting
  • Employee Referral Bonus

Job Responsibilities

As an IT Support Specialist, you will be responsible for:

  • Troubleshooting and resolving user support issues while maintaining customer satisfaction
  • Supporting desktops, software, and networks in multiple environments
  • Diagnosing, configuring, and resolving network issues involving routers, switches, and connectivity

Requirements

To be successful in this role, you will need:

  • A working knowledge of Microsoft technologies, workstations, and networks
  • A high value for customer service
  • Minimum of 1 to 2 years' of remote and onsite desktop support experience
  • Direct experience with Windows 10/11 and Microsoft 365
  • Hands-on experience with Active Directory user administration and basic networking
  • Managed Services or Technology Consulting experience a plus

Location

Must be available to work at our Norfolk office. We are an Equal Opportunity Employer.