Hotel Bell Attendant

2 weeks ago


Michigan City, Indiana, United States Blue Chip Casino Hotel Spa Full time
Job Overview

Company Overview:
Blue Chip Casino Hotel Spa is a leading establishment in the hospitality and entertainment sector, renowned for providing exceptional service and memorable experiences to our guests. We pride ourselves on our commitment to excellence and continuous improvement in our operations.

Position Summary:

The Bellperson serves as the first point of contact for guests arriving at our hotel or casino. This role is essential in delivering outstanding service and ensuring that guests' needs are promptly addressed. The Bellperson will assist with guest arrivals and departures, providing support to the front desk team by communicating any guest concerns or requests.

Key Responsibilities:
  • Exhibit a warm, friendly, and professional demeanor towards all guests and patrons.
  • Welcome guests with a courteous greeting and assist them with their luggage.
  • Maintain clear communication with guests, staff, and tour guides regarding property events and services.
  • Safely maneuver a bell cart with luggage, ensuring efficient transport to guest rooms.
  • Escort guests to their accommodations, handling luggage with care.
  • Collaborate with Front Desk, Valet, Transportation, Housekeeping, and Facilities teams to fulfill guest service requests.
  • Provide comprehensive and informative assistance to guests throughout their stay.
  • Ensure that all guest-specific needs are thoroughly met.
  • Keep the bell stand, luggage areas, and lobby organized and clean.
  • Effectively communicate instructions and information to guests.
  • Enforce parking policies for hotel guests at the entrance.
  • Adhere to the established tip policy for all Bellpersons.
Qualifications:
  • Ability to navigate a bell cart with luggage safely.
  • Strong communication skills, particularly when using a radio or phone.
  • Capability to lift up to 50 lbs. in/out of vehicles or rooms.
  • High school diploma or GED is required.
  • Willingness to stand and walk for extended periods, approximately 95% of the shift.
Additional Information:

All information will be kept confidential in accordance with EEO guidelines. Blue Chip Casino Hotel Spa is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.



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