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Hotel Concierge

2 months ago

Park City, United States Hotel Park City Ruth's Chris Steak House Full time
Job DescriptionJob Description

Hotel Park City, Located in beautiful Park City, UT; a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed, customer service driven, Concierge.

At Hotel Park City the Concierge is critical to guest satisfaction.

Daily duties include welcoming guests, assisting guests with specific requests including, but not limited to; providing directions, booking reservations on and off the property, coordinating with bell and restaurant staff to meet immediate guest needs, coordinating with local vendors & bookings.

The Concierge also responds & assists the Hotel Front Desk with needs that may arise to include resolving guest inquires and complaints.

This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

General Responsibilities:

  • Maintain a personal demeanor that is friendly, cheerful and courteous at all times, greeting guests by name.
  • Ensure that all guests feel welcomed to the property.
  • Book reservations for transportation or other attractions.
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Respond to phone calls and emails in a timely manner.
  • Welcome and effectively resolve guest questions, issues and complaints as needed.
  • Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
  • Handle cash, credit card, currency conversions and other financial transactions as needed.
  • Perform other duties as assigned by management.

General Requirements:

  • Basic computer skills; MS Office, Opera PMS experience preferred.
  • Must be able to read, communicate effectively and have superb interpersonal skills.
  • Must be able to work well under pressure while retaining composure when resolving guest needs or complaints.
  • Previous experience in the hospitality industry at a luxury level preferred.
  • Pleasant and professional demeanor: ability to graciously interact with, guests, vendors, and coworkers.



-Equal Opportunity Employer-