Guest Services Attendant

2 weeks ago


Michigan City, Indiana, United States Blue Chip Casino Hotel Spa Full time
Job Overview

Company Overview:

Blue Chip Casino Hotel Spa is a leading establishment in the hospitality and entertainment sector, dedicated to providing exceptional experiences for our guests. We pride ourselves on our commitment to excellence and continuous improvement in all areas of our operations.

Position Summary:

The primary responsibility of the Bellperson is to serve as the first point of contact for guests arriving at our hotel. This role involves delivering outstanding service and ensuring that all guest requirements are met promptly and efficiently.

Key Responsibilities:
  • Exhibit a warm, welcoming demeanor to all guests and visitors.
  • Welcome guests with professionalism and courtesy.
  • Facilitate communication between guests, staff, and tour guides regarding property events and services.
  • Safely maneuver a bell cart with luggage, ensuring the comfort of our guests.
  • Assist guests to their rooms, managing luggage transport with care.
  • Coordinate with Front Desk, Valet, Transportation, Housekeeping, and Facilities to address guest needs effectively.
  • Deliver informative and efficient services to enhance the guest experience.
  • Ensure that each guest's unique requirements are thoroughly addressed.
  • Maintain a tidy and organized bell stand, luggage storage, and lobby area.
  • Communicate instructions clearly to guests, both verbally and in writing.
  • Enforce parking policies for hotel guests at the entrance.
  • Adhere to the established tip policy for all Bellpersons.
Qualifications:
  • Ability to navigate a bell cart with luggage safely.
  • Effective communication skills, both via radio and phone.
  • Capability to lift up to 50 lbs. in and out of vehicles or rooms.
  • High school diploma or GED required.
  • Willingness to stand and walk for extended periods, approximately 95% of the shift.
Additional Information:

All information will be handled confidentially in accordance with EEO guidelines. Blue Chip Casino Hotel Spa is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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