Senior Sales Operations Manager

4 weeks ago


Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time
Job Description

At ZoomInfo, we're looking for a highly skilled Senior Sales Operations Manager to join our Revenue Strategy & Operations team. As a key member of our team, you'll play a pivotal role in managing complex sales transactions and driving operational excellence.

Key Responsibilities:

  • Advise sales teams on pricing and deal structuring to maximize revenue and achieve business goals.
  • Evaluate and approve discounts and non-standard terms.
  • Collaborate with Sales Leadership to strategize and position complex deals.
  • Develop and refine deal review processes for efficiency.
  • Streamline workflows between sales, finance, accounting, product, and legal teams.
  • Implement improvements to accelerate deal execution.
  • Creation of Enterprise Licensing Agreements (ELAs): Develop and negotiate ELAs tailored to the specific needs of large-scale clients.
  • Work closely with legal and finance teams to draft, review, and finalize ELA terms and conditions.
  • Ensure ELAs align with company pricing strategies, operational functions, compliance requirements, and revenue goals.
  • Compliance and Risk Management: Ensure all deals comply with company policies.
  • Identify and mitigate risks associated with complex deals.
  • Cross-Functional Collaboration: Serve as a liaison between internal stakeholders for smooth deal closure.
  • Partner with Finance and Legal teams to address revenue recognition and commercial contracting concerns.
  • Reporting and Analysis: Generate and analyze reports on deal metrics and trends.
  • Provide actionable insights to leadership on deal performance and areas for improvement.
  • Training and Support: Educate the sales team on deal desk processes, pricing strategies, and negotiation techniques.
  • Provide ongoing training to ensure compliance with deal processes.
  • Continuous Improvement: Regularly review and refine deal desk strategies to align with evolving business needs.
  • Ensure accuracy and compliance in order forms and approvals, including discounts and contractual terms.
  • Data Management: Safeguard and manage data quality in Salesforce (SFDC) for all quotes and deals.
  • Ensure transactions adhere to internal revenue recognition policies and guidelines.

Requirements:

  • Bachelor's Degree in Finance, Accounting, Business, or a related field.
  • 7+ years of experience in deal desk or sales operations within a SaaS company.
  • Strong understanding of sales processes, pricing strategies, and contract negotiations.
  • Proven ability to handle complex, cross-functional pricing and proposal execution.
  • Excellent problem-solving skills, with the ability to analyze data and communicate insights to senior leadership.
  • Ability to navigate ambiguity and proactively address system gaps and process inefficiencies.
  • Advanced proficiency in Excel/Google Sheets and Salesforce.com.
  • In-depth knowledge of Order Management processes, Quote-to-Bill systems, and Salesforce CPQ.
  • Experience with setting up standard and non-standard quoting scenarios, including Co-terming, Cancel & Replace, Rebilling, True-Ups, and Ramped Deals.
  • Ability to leverage data analytics to identify trends, propose improvements, and implement solutions.
  • Experience with crafting Enterprise License Agreements autonomously.

What We Offer:

  • Comprehensive benefits package.
  • Holistic mind, body, and lifestyle programs designed for overall well-being.
  • Opportunities for growth and professional development.

About Us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.



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