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Client Relations Specialist

2 months ago

Melville, New York, United States Randstad Full time
Client Relations Specialist

A Manufacturing Company in Melville, NY is seeking a Client Relations Specialist to join their Domestic Logistics Department. We are looking for an experienced professional with a strong background in Customer Service or Account Management. In this role, you will be responsible for building and maintaining strong relationships with domestic customers, ensuring their needs are met efficiently.

Key Responsibilities:
  • Customer Relationship Management: Build and maintain strong relationships with domestic customers to ensure their needs are met efficiently.
  • Order Entry & Logistics: Manage the order entry process, ensuring accuracy and timeliness. Coordinate with logistics teams to oversee the smooth delivery of products.
  • Customer Service: Handle customer inquiries via email and phone, providing prompt and professional assistance.
  • Account Management: Monitor and update customer accounts, ensuring all details are accurate and up-to-date.
  • Shipment Updates: Provide customers with regular updates on shipment statuses, addressing any issues that arise.
Requirements:
  • 2+ years of experience in Customer Service or Account Management
  • Strong communication and interpersonal skills
  • Ability to learn quickly and utilize different software
  • Experience with CRM software (SalesForce.com)

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