Client Service Representative

4 weeks ago

Melville, New York, United States Affinity Group Full time
Job Overview

As a Client Service Specialist at the Affinity Group, you will play a vital role in providing exceptional service to manufacturers, customers, and personnel in the Northeast Region. This position requires utilizing technology to place orders, maintain the order entry system, file documents, and communicate information. You will act as a resource to support the advancement of sales efforts while contributing to business development.

Key Responsibilities
  • Represent the Affinity Group in an ethical and professional manner.
  • Provide continuous customer service, answering all questions and requests using the tools provided.
  • Support all sales efforts set forth by management staff, manufacturers, and customers.
  • Enter all orders into the Foodmark system to ensure Affinity is fully knowledgeable of orders, volume, invoices, and commissions.
  • Cross-reference invoices with orders to ensure accuracy and take necessary steps to reconcile any discrepancies.
  • Update the Foodmark system with precise information and pricing.
  • Answer phones, direct messages, and monitor faxes.
  • Order samples, POS, POP, coupons, marketing materials, and other necessary items.
  • Communicate market and manufacturer information to distributors and sales team members.
  • Filing electronic and hard copies using Share Point.
  • Assist the Reconciliation Specialist with information and paperwork necessary for commission reconciliation.
  • Assist Trade Administrators with information and paperwork necessary.
  • Utilize training tools to become more product knowledgeable.
  • Assist Account Executives with issues that interfere with order placement or shipment.
  • Respond promptly to requests for information from management, sales, clients, and customers.
  • Follow instructions provided by each manufacturer to ensure their needs are met.
  • Stay market knowledgeable by listening and learning from clients, distributors, and customers.
Requirements
  • Previous customer service experience is a plus.
  • Experience in the food service area is highly advantageous.
Skills and Abilities
  • Flexible and able to manage adversity and change.
  • Microsoft Office suite experience with emphasis on Word, Excel, PowerPoint, Outlook, and Share Point.
  • Strong communication, influence, and problem-solving skills.
  • Basic technology skills for communicating through email, phone, and text messaging.
  • Self-starter with an entrepreneurial spirit and a commitment to being the best.
Working Conditions
  • Ability to lift 20lbs with or without assistance.
  • Normal office environment, desk position.
  • Typical workday of Monday – Friday, 8:00am to 5:00pm.
  • Work performed in an Affinity Group office or, if authorized, from an employee's remote workstation.

The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

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