Veterinary Front Desk Coordinator

1 week ago


Indianapolis, Indiana, United States Rockville Road Animal Hospital Full time

Job Summary:

We are seeking a highly organized and compassionate Veterinary Receptionist to join our team at Rockville Road Animal Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for our clients and patients.

Key Responsibilities:

  • Maintain a clean and welcoming reception area, ensuring a positive first impression for our clients and patients.
  • Greet and welcome clients and patients, answering questions and triaging concerns in a compassionate and discreet manner.
  • Answer phone calls and emails, directing clients to the appropriate staff member for resolution.
  • Schedule appointments to maximize efficiency and daily flow, checking in and checking out clients and processing payments.
  • Provide emotional support to clients during times of need, maintaining a calm and empathetic demeanor.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
  • Collaborate with our veterinary team to ensure seamless communication and a high level of patient care.

Requirements:

  • 1+ year of experience in a veterinary reception or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Highly organized and detail-oriented, with the ability to multitask and prioritize tasks.
  • Proficient in computer software and systems, with the ability to learn new technology quickly.
  • Self-motivated and proactive, with a strong desire to continue learning and growing in your role.

What We Offer:

  • A competitive salary and benefits package, including comprehensive health insurance, dental and vision coverage, and a 401(k) matching program.
  • A comprehensive training program, including virtual and hands-on training opportunities to help you grow in your role.
  • A collaborative and supportive work environment, with a team of experienced veterinarians and staff dedicated to providing exceptional patient care.
  • A comprehensive benefits package, including paid vacation and sick time, paid bereavement program, and paid parental leave program.


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