Veterinary Front Desk Coordinator
1 week ago
Job Summary:
We are seeking a highly organized and compassionate Veterinary Receptionist to join our team at Rockville Road Animal Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for our clients and patients.
Key Responsibilities:
- Maintain a clean and welcoming reception area, ensuring a positive first impression for our clients and patients.
- Greet and welcome clients and patients, answering questions and triaging concerns in a compassionate and discreet manner.
- Answer phone calls and emails, directing clients to the appropriate staff member for resolution.
- Schedule appointments to maximize efficiency and daily flow, checking in and checking out clients and processing payments.
- Provide emotional support to clients during times of need, maintaining a calm and empathetic demeanor.
- Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
- Collaborate with our veterinary team to ensure seamless communication and a high level of patient care.
Requirements:
- 1+ year of experience in a veterinary reception or customer service role.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
- Highly organized and detail-oriented, with the ability to multitask and prioritize tasks.
- Proficient in computer software and systems, with the ability to learn new technology quickly.
- Self-motivated and proactive, with a strong desire to continue learning and growing in your role.
What We Offer:
- A competitive salary and benefits package, including comprehensive health insurance, dental and vision coverage, and a 401(k) matching program.
- A comprehensive training program, including virtual and hands-on training opportunities to help you grow in your role.
- A collaborative and supportive work environment, with a team of experienced veterinarians and staff dedicated to providing exceptional patient care.
- A comprehensive benefits package, including paid vacation and sick time, paid bereavement program, and paid parental leave program.
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