Patient Experience Director
3 days ago
As a key member of the Sentara team, the Patient Experience Manager plays a vital role in ensuring that our patients receive exceptional care and service. This position is responsible for leading the organization's understanding of the patient voice through data analysis, interpretation, and presentation. The ideal candidate will have a strong background in patient experience, data analytics, and project management.
Key Responsibilities- Lead the development and implementation of patient experience initiatives to improve quality and service
- Collaborate with hospital leaders to create and deploy hospital action plans to address patient concerns
- Develop and maintain relationships with measurement partners to ensure accurate and timely data
- Train and develop leaders and team members in experience process and behavioral best practices
- Lead patient advisory councils to gather feedback and insights from patients and families
- Bachelor's degree in business or related field
- Previous management experience in a healthcare setting
- Strong background in patient experience, data analytics, and project management
- Excellent communication and interpersonal skills
- Ability to travel to other sites as needed
- Master's degree in business or related field
- Experience with data visualization tools such as Tableau
- Training and development experience
- Press Ganey portal expertise
- Patient experience certification
Sentara offers a comprehensive benefits package to include medical, dental, vision, paid time off, sick leave, tuition reimbursement, and a 401(k) plan with matching funds. We also offer career advancement opportunities and a supportive work environment.
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Patient Experience Director
4 days ago
Woodbridge, Virginia, United States Sentara Full timeDirector, Consumer ExperienceSentara Health is seeking a highly skilled professional to lead our organization's understanding of the patient voice through analytics, interpretation, and actionable information. As the Director, Consumer Experience, you will be responsible for building a holistic understanding of patient perceptions by interfacing measurement...
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Director of Patient Experience
4 days ago
Woodbridge, Virginia, United States Sentara Healthcare Full time{"title": "Director, Consumer Experience", "description": "Lead the Way in Patient ExperienceSentara Health is seeking a highly skilled professional to lead our organization's understanding of the patient voice through analytics, interpretation, and actionable information. As Director, Consumer Experience, you will interface with measurement partner data,...
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Patient Experience Director
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Woodbridge, Virginia, United States Sentara Full timeDirector, Consumer ExperienceSentara Health is seeking a highly skilled professional to lead our organization's understanding of the patient voice through analytics, interpretation, and actionable information. As the Director, Consumer Experience, you will be responsible for building a holistic understanding of patient perceptions by interfacing measurement...
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