Patient Experience Director

3 days ago


Woodbridge, Virginia, United States Sentara Full time
Job Summary

As a key member of the Sentara team, the Patient Experience Manager plays a vital role in ensuring that our patients receive exceptional care and service. This position is responsible for leading the organization's understanding of the patient voice through data analysis, interpretation, and presentation. The ideal candidate will have a strong background in patient experience, data analytics, and project management.

Key Responsibilities
  • Lead the development and implementation of patient experience initiatives to improve quality and service
  • Collaborate with hospital leaders to create and deploy hospital action plans to address patient concerns
  • Develop and maintain relationships with measurement partners to ensure accurate and timely data
  • Train and develop leaders and team members in experience process and behavioral best practices
  • Lead patient advisory councils to gather feedback and insights from patients and families
Requirements
  • Bachelor's degree in business or related field
  • Previous management experience in a healthcare setting
  • Strong background in patient experience, data analytics, and project management
  • Excellent communication and interpersonal skills
  • Ability to travel to other sites as needed
Preferred Qualifications
  • Master's degree in business or related field
  • Experience with data visualization tools such as Tableau
  • Training and development experience
  • Press Ganey portal expertise
  • Patient experience certification
Benefits

Sentara offers a comprehensive benefits package to include medical, dental, vision, paid time off, sick leave, tuition reimbursement, and a 401(k) plan with matching funds. We also offer career advancement opportunities and a supportive work environment.



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