Patient Experience Director
2 weeks ago
Job Title: Patient Experience Manager
Company: Sentara Healthcare
Overview:
- Lead the organization's understanding of patient feedback and sentiment analysis
- Develop and implement training programs for leaders and team members
- Create and deploy strategic Hospital Action Plans to improve patient satisfaction
- Collaborate with data analytics partners to inform decision-making
Key Responsibilities:
- Contribute to the success of the hospital through achievement of strategic goals and objectives
- Coordinate the development of new patient-centered services and initiatives
- Assume responsibility for assigned areas and teams, driving results-oriented leadership
Requirements:
- Bachelor's degree in business administration or a related field
- Proven management experience, preferably in healthcare
- Experience in designing and facilitating training materials and programs
Essential Skills:
- Active listening and problem-solving
- Effective communication and interpersonal skills
- Strategic leadership and project management
- Quality control analysis and process improvement
Sentara Healthcare values diversity, equity, and inclusion in its workforce to better serve the community. We strive to create a work environment that is respectful, inclusive, and supportive of all employees.
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