Patient Experience Director

2 weeks ago


Woodbridge, Virginia, United States Sentara Full time

Job Title: Patient Experience Manager

Company: Sentara Healthcare

Overview:

  • Lead the organization's understanding of patient feedback and sentiment analysis
  • Develop and implement training programs for leaders and team members
  • Create and deploy strategic Hospital Action Plans to improve patient satisfaction
  • Collaborate with data analytics partners to inform decision-making

Key Responsibilities:

  • Contribute to the success of the hospital through achievement of strategic goals and objectives
  • Coordinate the development of new patient-centered services and initiatives
  • Assume responsibility for assigned areas and teams, driving results-oriented leadership

Requirements:

  • Bachelor's degree in business administration or a related field
  • Proven management experience, preferably in healthcare
  • Experience in designing and facilitating training materials and programs

Essential Skills:

  • Active listening and problem-solving
  • Effective communication and interpersonal skills
  • Strategic leadership and project management
  • Quality control analysis and process improvement

Sentara Healthcare values diversity, equity, and inclusion in its workforce to better serve the community. We strive to create a work environment that is respectful, inclusive, and supportive of all employees.



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