Veterinary Client Support Specialist

2 weeks ago


Fredericksburg, Virginia, United States Ethos Veterinary Health Full time

Position Overview

We are seeking dedicated individuals to fill the role of Client Care Specialist at Ethos Veterinary Health. This position is ideal for those who thrive in a dynamic and fast-paced environment, particularly in the field of emergency veterinary services.

About Ethos Veterinary Health

Ethos Veterinary Health is a leading network of specialty and emergency veterinary hospitals, committed to providing exceptional care for pets. With over 140 locations across North America, we pride ourselves on our innovative approach and dedication to veterinary excellence.

Key Responsibilities

  • Answer incoming calls and assist clients with scheduling appointments.
  • Maintain accurate records and manage data entry tasks efficiently.
  • Ensure the reception area is organized and welcoming for clients and their pets.
  • Process payments and discuss financial options with clients.
  • Provide compassionate support to clients and their pets during high-pressure situations.

Qualifications

  • High school diploma or equivalent; vocational training in business or office administration is preferred.
  • Experience in a veterinary or medical setting is advantageous.
  • Strong communication skills, both verbal and written.
  • Proficient in typing and capable of managing multiple tasks simultaneously.
  • Ability to learn and adapt to new software systems quickly.
  • Must be organized and able to handle stressful situations with a calm demeanor.

Work Schedule

Flexibility is essential, as shifts may vary and require availability during evenings and weekends.

Compensation and Benefits

  • Competitive hourly wage based on experience.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401k plan with employer matching.
  • Paid time off and employee pet discounts.
  • Opportunities for professional development and growth within the organization.

We encourage qualified candidates to apply and share how they can contribute to our mission of providing outstanding veterinary care.



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