Veterinary Client Support Specialist

2 weeks ago


Fredericksburg, Virginia, United States Ethos Veterinary Health Full time

Position Overview:

Ethos Veterinary Health is seeking a dedicated full-time Client Care Specialist for the night shift. This role is essential in providing exceptional service to our clients and their pets.

Work Schedule:
1:30 PM - 12:00 AM with weekend availability required.

About Us:
Ethos Veterinary Health operates as a multi-specialty referral and emergency veterinary practice, proudly serving the greater Richmond area. With over 35 years of local ownership, we are committed to delivering high-quality care.

Key Responsibilities:

  • Manage incoming calls and assist clients with scheduling appointments.
  • Perform administrative tasks including filing, data entry, and cashiering.
  • Maintain a clean and welcoming lobby environment for clients and their pets.
  • Provide compassionate support and guidance to clients regarding their pets' needs.

Preferred Qualifications:

  • Friendly demeanor with a client-focused approach.
  • Strong verbal and written communication skills.
  • Proficient typing and computer skills.
  • Able to multitask effectively in a fast-paced environment.
  • Quick learner of internal software systems.
  • Well-organized with the ability to manage stressful situations calmly.
  • Experience in discussing financial options and processing payments.

Required Qualifications:

  • High school diploma or equivalent; vocational training in business or office administration preferred.
  • Experience in the veterinary or medical field is advantageous.
  • Willingness to work flexible hours, including evenings and weekends.

Compensation and Benefits:

  • Hourly wage ranging from $16 to $17, based on experience.
  • Employee referral bonuses and uniform allowances.
  • Paid time off and employee pet discounts.
  • Comprehensive benefits including medical, dental, and vision coverage.
  • 401k plan with employer matching.
  • Life and disability insurance options.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) available.

To be considered for this role, please submit a cover letter detailing your qualifications and how you can contribute to our team at Ethos Veterinary Health.



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