Veterinary Client Support Specialist
2 weeks ago
Position Overview:
Ethos Veterinary Health is seeking a dedicated full-time Client Care Specialist for the night shift. This role is essential in providing exceptional service to our clients and their pets.
Work Schedule:
1:30 PM - 12:00 AM with weekend availability required.
About Us:
Ethos Veterinary Health operates as a multi-specialty referral and emergency veterinary practice, proudly serving the greater Richmond area. With over 35 years of local ownership, we are committed to delivering high-quality care.
Key Responsibilities:
- Manage incoming calls and assist clients with scheduling appointments.
- Perform administrative tasks including filing, data entry, and cashiering.
- Maintain a clean and welcoming lobby environment for clients and their pets.
- Provide compassionate support and guidance to clients regarding their pets' needs.
Preferred Qualifications:
- Friendly demeanor with a client-focused approach.
- Strong verbal and written communication skills.
- Proficient typing and computer skills.
- Able to multitask effectively in a fast-paced environment.
- Quick learner of internal software systems.
- Well-organized with the ability to manage stressful situations calmly.
- Experience in discussing financial options and processing payments.
Required Qualifications:
- High school diploma or equivalent; vocational training in business or office administration preferred.
- Experience in the veterinary or medical field is advantageous.
- Willingness to work flexible hours, including evenings and weekends.
Compensation and Benefits:
- Hourly wage ranging from $16 to $17, based on experience.
- Employee referral bonuses and uniform allowances.
- Paid time off and employee pet discounts.
- Comprehensive benefits including medical, dental, and vision coverage.
- 401k plan with employer matching.
- Life and disability insurance options.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) available.
To be considered for this role, please submit a cover letter detailing your qualifications and how you can contribute to our team at Ethos Veterinary Health.
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