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Technical Support Specialist

2 months ago

Dublin, Ohio, United States Expedient Full time
Job Summary

We are seeking a highly motivated and detail-oriented IT Support Associate to join our team at Expedient. As an IT Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
  • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
  • Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
  • Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
Requirements
  • Previous customer-service work experience.
  • Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
  • Excellent written and verbal communication skills.
  • Strong analytical and independent problem-solving skills.
  • Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
  • Must pass pre-employment screens.
Physical Demands
  • Sitting - stationary/seated position during the workday in order to check in visitors.
  • Walking - must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.
  • Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware.
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required.
What We Offer
  • A comprehensive benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
  • Top-tier medical, dental, and vision, disability and life insurance, at an affordable rate.
  • Wellness engagement opportunities.
  • A 401(k) with a generous match.
  • A hybrid work model for many roles, paid parking and other perks.
Expedient is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.