Technical Support Associate
1 week ago
About the Company
Creative Financial Staffing is a dynamic organization that prides itself on delivering exceptional customer service to its internal employees. Our team is dedicated to providing a supportive and collaborative environment that fosters growth and development.
Responsibilities of the Help Desk Technician
- As part of a desktop support team, collaborate with colleagues to provide tier 1 support to all end-points, including employees, labs, and classroom support for Mac and PC computers, and tablets.
- In coordination with the IT Service Desk, provide support for other common workplace technologies, such as printers and multi-function devices.
- Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.
- Provide exceptional customer service as part of the Client Experience team.
Requirements for the Help Desk Technician
- Minimum 1 year of experience as a desktop support specialist or equivalent.
- Exhibit excellent interpersonal, verbal, and written communication skills.
- Strong knowledge of Windows and/or Mac OS (Windows preferred).
- Excellent problem-solving and troubleshooting skills.
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