Technical Support Associate

1 week ago


Dublin, Ohio, United States Creative Financial Staffing Full time

About the Company

Creative Financial Staffing is a dynamic organization that prides itself on delivering exceptional customer service to its internal employees. Our team is dedicated to providing a supportive and collaborative environment that fosters growth and development.

Responsibilities of the Help Desk Technician

  • As part of a desktop support team, collaborate with colleagues to provide tier 1 support to all end-points, including employees, labs, and classroom support for Mac and PC computers, and tablets.
  • In coordination with the IT Service Desk, provide support for other common workplace technologies, such as printers and multi-function devices.
  • Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.
  • Provide exceptional customer service as part of the Client Experience team.

Requirements for the Help Desk Technician

  • Minimum 1 year of experience as a desktop support specialist or equivalent.
  • Exhibit excellent interpersonal, verbal, and written communication skills.
  • Strong knowledge of Windows and/or Mac OS (Windows preferred).
  • Excellent problem-solving and troubleshooting skills.


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