Helpdesk Support Specialist
1 week ago
We are seeking a skilled Helpdesk Analyst to join our team at Beacon Hill Technologies. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Resolve technical issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 1+ years' experience working in a call center or Helpdesk environment
- Experience working in a Windows 7 / 10 environment
- Experience working with a ticketing system
- Experience utilizing Active Directory
- Past experience working with DHCP and DNS servers
- Ability to troubleshoot/problem solve issues over the phone
- Experience troubleshooting LAN issues (IP Addresses, Gateway, and Subnetting)
- Excellent customer service skills
- Able to learn/pick up new technologies quickly
- Must be able to work nights and some weekends
Desired Skills:
- Associates / Bachelor's Degree in Information Technology or related field of study
About Beacon Hill Technologies:
Beacon Hill Technologies is a premier National Information Technology Staffing Group, providing world-class technology talent across all industries. We deliver quality IT professionals to solve our customers' technical and business needs.
Learn more about Beacon Hill and our specialty divisions by visiting our website.
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