Guest Services Supervisor

2 weeks ago


SaintBauzilledePutois, Occitanie, United States Hyatt Regency Sarasota Full time

Job Overview:

The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also responsible for optimizing room revenue and ensuring high occupancy rates.

Qualifications:

  • Minimum of 1-2 years of progressive experience in hospitality or a related field is required. A High School diploma or equivalent is mandatory.
  • Previous experience in a supervisory role is advantageous.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate decision-making skills are essential.
  • Capable of performing well under pressure, including resolving guest complaints and disputes satisfactorily.
  • Proactive in job performance, anticipating needs before they arise.
  • Effective listening skills to understand and clarify concerns raised by guests and team members.

Key Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain regular attendance in accordance with company standards, adapting to the hotel's scheduling needs.
  • Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag.
  • Exhibit a warm and welcoming demeanor at all times.
  • Gather all necessary information when processing room reservations.
  • Monitor and fulfill all special requests from V.I.P. guests.
  • Thoroughly understand and execute all relevant aspects of the front desk computer system.
  • Stay informed about current rates, packages, and promotions.
  • Be knowledgeable about all in-house groups and events.
  • Recognize all closed-out and restricted dates.
  • Adhere to and enforce all hotel credit policies.
  • Perform all duties of a Front Desk Agent as needed.
  • Understand and assist with all emergency procedures as required.
  • Ensure that all guests are checked in and out efficiently and courteously.
  • Complete all tasks and responsibilities on the shift checklist in a timely manner.
  • Respond to all guest inquiries in a professional and timely manner.
  • Carry out any additional duties as assigned by management.
  • Assist in the training of new hires and current staff regularly.
  • Participate in meetings as required by management.

Company Overview:

Hyatt Regency Sarasota is part of a leading global hotel management company with a diverse portfolio of over 1,550 hotels across 50 states and 22 countries. Our associates are dedicated to providing exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.

Benefits:

Full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.


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