Guest Services Coordinator

2 weeks ago


SaintBauzilledePutois, Occitanie, United States Aimbridge Hospitality Full time

Job Overview

The Guest Services Coordinator plays a vital role in supporting the Front Desk Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also responsible for optimizing room revenue and occupancy rates.

Key Qualifications

+ A minimum of 1-2 years of progressive experience in the hospitality industry or a related field is required. A High School diploma or equivalent is mandatory.

+ Previous experience in a supervisory role is advantageous.

+ Strong communication skills are essential for conveying information and ideas effectively.

+ Ability to assess and choose among various options swiftly and accurately is necessary.

+ Capability to thrive in high-pressure environments, including resolving guest complaints and disputes satisfactorily.

+ Initiative in job performance is crucial, with the ability to anticipate needs before they arise.

+ Proficiency in listening, understanding, and clarifying concerns raised by both guests and team members is required.

Responsibilities

+ Approach all interactions with guests and team members in a friendly, service-oriented manner.

+ Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to the hotel’s scheduling needs.

+ Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.

+ Exhibit a warm and welcoming demeanor at all times.

+ Gather all necessary information when processing room reservations.

+ Monitor and fulfill all V.I.P. and special guest requests.

+ Fully understand and execute all relevant aspects of the front desk computer system.

+ Stay informed about all rates, packages, and promotions currently available.

+ Be knowledgeable about all in-house groups.

+ Keep track of all closed-out and restricted dates.

+ Adhere to and enforce all Aimbridge Hospitality credit policies.

+ Be capable of performing all duties of a Front Desk Agent.

+ Understand and assist with all emergency procedures as required.

+ Oversee and ensure that all guests are checked in and out in a friendly, efficient, and courteous manner.

+ Ensure that all tasks and responsibilities on the shift checklist are completed promptly and efficiently.

+ Respond to all guest inquiries in a timely and professional manner.

+ Perform any additional duties as assigned by management.

+ Assist in the training of new hires and current associates regularly.

+ Attend meetings as required by management.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, boasting a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our properties range from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates are dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires everyone to excel.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

+ Daily Pay options available—ask your recruiter for details.

+ Comprehensive Medical, Dental, and Vision Coverage.

+ Short-Term and Long-Term Disability Income.

+ Term Life and AD&D Insurance.

+ Paid Time Off.

+ Employee Assistance Program.

+ 401k Retirement Plan.



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