Guest Services Coordinator
2 weeks ago
Job Overview
The Guest Services Coordinator plays a vital role in supporting the Front Desk Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also responsible for optimizing room revenue and occupancy rates.
Key Qualifications
+ A minimum of 1-2 years of progressive experience in the hospitality industry or a related field is required. A High School diploma or equivalent is mandatory.
+ Previous experience in a supervisory role is advantageous.
+ Strong communication skills are essential for conveying information and ideas effectively.
+ Ability to assess and choose among various options swiftly and accurately is necessary.
+ Capability to thrive in high-pressure environments, including resolving guest complaints and disputes satisfactorily.
+ Initiative in job performance is crucial, with the ability to anticipate needs before they arise.
+ Proficiency in listening, understanding, and clarifying concerns raised by both guests and team members is required.
Responsibilities
+ Approach all interactions with guests and team members in a friendly, service-oriented manner.
+ Maintain regular attendance in accordance with Aimbridge Hospitality standards, adapting to the hotel’s scheduling needs.
+ Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.
+ Exhibit a warm and welcoming demeanor at all times.
+ Gather all necessary information when processing room reservations.
+ Monitor and fulfill all V.I.P. and special guest requests.
+ Fully understand and execute all relevant aspects of the front desk computer system.
+ Stay informed about all rates, packages, and promotions currently available.
+ Be knowledgeable about all in-house groups.
+ Keep track of all closed-out and restricted dates.
+ Adhere to and enforce all Aimbridge Hospitality credit policies.
+ Be capable of performing all duties of a Front Desk Agent.
+ Understand and assist with all emergency procedures as required.
+ Oversee and ensure that all guests are checked in and out in a friendly, efficient, and courteous manner.
+ Ensure that all tasks and responsibilities on the shift checklist are completed promptly and efficiently.
+ Respond to all guest inquiries in a timely and professional manner.
+ Perform any additional duties as assigned by management.
+ Assist in the training of new hires and current associates regularly.
+ Attend meetings as required by management.
Company Overview
Aimbridge Hospitality is a global leader in third-party hotel management, boasting a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our properties range from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates are dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires everyone to excel.
Benefits
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
+ Daily Pay options available—ask your recruiter for details.
+ Comprehensive Medical, Dental, and Vision Coverage.
+ Short-Term and Long-Term Disability Income.
+ Term Life and AD&D Insurance.
+ Paid Time Off.
+ Employee Assistance Program.
+ 401k Retirement Plan.
-
Guest Services Manager
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Lexima Full timePosition OverviewThe Guest Services Manager is accountable for overseeing all front desk staff. This role involves directing and coordinating the operations of the front desk, reservations, and guest services.Position Type and Work ScheduleThis is a full-time position eligible for benefits. Flexibility is required to work various days of the week, including...
-
Guest Services Manager
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Lexima Full timePosition OverviewThe Guest Services Manager is accountable for overseeing all front desk operations. This role involves directing and coordinating the functions of the front desk, reservations, and guest services.Position Type and Work ScheduleThis is a full-time position eligible for benefits. The schedule requires flexibility to work various days of the...
-
Guest Services Manager
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Lexima Full timePosition OverviewThe Guest Services Manager is accountable for overseeing all front desk operations. This role involves directing and coordinating the functions of the front desk, reservations, and guest services.Position Type and Expected Hours of WorkThis is a full-time position eligible for benefits. Flexibility is required to work various days of the...
-
Reservations and Guest Services Associate
7 days ago
Saint-Bauzille-de-Putois, Occitanie, United States Marriott Hotels & Resorts Full timeJob Summary:We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Marriott Hotels & Resorts. As an Administrative Assistant, you will play a critical role in ensuring the smooth operation of our hotel's front office and guest services.Key Responsibilities:Enter and retrieve information contained in computer...
-
Guest Services Specialist
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Marriott International Inc Full timeJob Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY In our organization, the focus extends beyond merely facilitating guest check-ins and check-outs. We strive to create an experience that is both memorable and distinctive. Our Guest Services Specialists...
-
Guest Services Representative
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Aimbridge Hospitality Full timeJob OverviewThe Guest Services Representative plays a crucial role in providing a warm welcome and seamless registration experience for guests. This position is essential in delivering exceptional service throughout the guest's stay and ensuring a smooth checkout process. Key responsibilities include: welcoming guests, managing reservations, and performing...
-
Guest Services Supervisor
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Hyatt Regency Sarasota Full timeJob Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also responsible for optimizing room revenue and ensuring high occupancy rates.Qualifications:Minimum of 1-2 years of...
-
Guest Services Supervisor
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Hyatt Regency Sarasota Full timePosition Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also key in optimizing room revenue and occupancy rates.Qualifications:Minimum of 1-2 years of progressive...
-
Guest Services Supervisor
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Hyatt Regency Sarasota Full timeJob Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also responsible for optimizing room revenue and ensuring high occupancy rates.Qualifications:Minimum of 1-2 years of...
-
Guest Services Representative
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Lexima Full timePosition OverviewLexima is seeking a dedicated Front Desk Agent who will play a vital role in delivering exceptional service to all guests before their arrival and throughout their stay. This position is crucial for optimizing room revenue and occupancy rates.Key ResponsibilitiesDeliver attentive, courteous, and efficient service to all guests before and...
-
Hospitality Services Coordinator
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Marriott Hotels & Resorts Full timeRole Overview: As a vital member of our team, you will be responsible for enhancing the overall experience of our guests at Marriott Hotels & Resorts. Key Responsibilities: Provide guests with comprehensive information about hotel amenities, services, and operational hours. Assist guests in navigating local attractions and activities to enrich their stay....
-
Event Services Coordinator
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States BEALLS OUTLET Full timeJoin Our Team as an Event Services CoordinatorAt Bealls Outlet, we are dedicated to fostering a supportive environment where your hospitality skills can shine. If you have a passion for delivering exceptional service, we would love to have you as part of our team.Key Responsibilities:- Oversee daily operations of the event services department, ensuring clear...
-
Guest Services Representative
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Doherty Automotive Group Full timeJob Title: Receptionist Job Overview: We are looking for a personable, detail-oriented, and professional Receptionist to serve as the initial point of contact for our organization. The successful candidate will possess outstanding communication and multitasking abilities, adeptly managing a range of administrative responsibilities while demonstrating a...
-
Parking Services Coordinator
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States Hyatt Vacation Ownership Full timeJob Overview Hourly Wage: $16.00 Shift Availability: Must be available for 1st/2nd shifts, including weekends and holidays. Qualifications: Must possess a valid Driver's License with a clean driving history. POSITION SUMMARY Responsible for overseeing and managing the flow of personal and commercial vehicle traffic on the premises, including guest vehicles,...
-
Guest Experience Ambassador
4 days ago
Saint-Bauzille-de-Putois, Occitanie, United States Marriott International Inc Full timeJob DescriptionPosition SummaryWe are seeking a skilled and dedicated Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesProvide personalized service to guests, ensuring...
-
Guest Experience Ambassador
5 days ago
Saint-Bauzille-de-Putois, Occitanie, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and...
-
Guest Services Manager
1 week ago
Saint-Bauzille-de-Putois, Occitanie, United States Neal Communities Full timePosition Overview:The Reception Coordinator serves as the first point of contact for visitors at the corporate entrance, ensuring a welcoming atmosphere. This role is essential in managing all incoming phone communications and providing administrative support to senior management as required.Key Responsibilities:- Greet and assist visitors in a professional...
-
Guest Room Attendant
2 weeks ago
Saint-Bauzille-de-Putois, Occitanie, United States OCI Hospitality Full timeAbout Us:OCI Hospitality is dedicated to enhancing the lives of individuals through exceptional service. We believe that every team member excels when they embody friendliness, adaptability, diligence, and a willingness to assist. In our establishments, each role is vital in enriching the experiences of our colleagues, guests, stakeholders, and the...
-
Guest Room Cleaner
1 week ago
Saint-Bauzille-de-Putois, Occitanie, United States Aloft Sarasota Full timeAbout Us:At Pyramid Global Hospitality, we prioritize our people. As a company that champions its workforce, Pyramid Global Hospitality is committed to fostering a supportive and inclusive work environment that promotes diversity, growth, development, and overall wellbeing. Our dedication to a People First culture is evident in our approach to employee...
-
Administrative Coordinator
7 days ago
Saint-Bauzille-de-Putois, Occitanie, United States Marriott Hotels & Resorts Full timeJob Summary:We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Marriott Hotels & Resorts. As an Administrative Assistant, you will be responsible for providing administrative support to our hotel operations team.Key Responsibilities:Enter and retrieve information contained in computer databases using a...