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Guest Services Supervisor

2 months ago

SaintBauzilledePutois, Occitanie, United States Hyatt Regency Sarasota Full time

Position Overview:

The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager by delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. This position is also key in optimizing room revenue and occupancy rates.

Qualifications:

  • Minimum of 1-2 years of progressive experience in hospitality or a related field is required. A High School diploma or equivalent is mandatory.
  • Previous experience in a supervisory role is advantageous.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate decision-making skills are essential.
  • Capability to perform well under pressure, including resolving guest complaints and disputes satisfactorily.
  • Proactive approach to job responsibilities, anticipating needs before they arise.
  • Strong listening skills to understand and clarify concerns from both guests and colleagues.

Key Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Adhere to attendance standards as per company policies, which may vary based on hotel needs.
  • Maintain high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag.
  • Exhibit a warm and welcoming demeanor at all times.
  • Gather all necessary information for room reservations efficiently.
  • Monitor and fulfill all V.I.P. and special guest requests.
  • Comprehend and execute all relevant functions of the front desk management system.
  • Stay informed about current rates, packages, and promotions.
  • Be knowledgeable about all in-house groups and events.
  • Understand and monitor all closed-out and restricted dates.
  • Implement and uphold all hotel credit policies.
  • Perform all duties of a Front Desk Agent as needed.
  • Be familiar with and assist in all emergency procedures as required.
  • Oversee the check-in and check-out processes for guests, ensuring a friendly and efficient experience.
  • Complete all tasks and responsibilities on the shift checklist promptly and effectively.
  • Respond to all guest inquiries in a professional and timely manner.
  • Carry out any additional duties as assigned by management.
  • Assist in the training of new hires and current staff regularly.
  • Participate in meetings as required by management.

Company Overview:

Hyatt Regency Sarasota is part of a global leader in third-party hotel management, boasting a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our commitment to exceptional service and results drives our associates to excel in a culture that inspires everyone to be their best.

Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Comprehensive Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.