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Reservations and Guest Services Associate

2 months ago

SaintBauzilledePutois, Occitanie, United States Marriott Hotels & Resorts Full time

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Marriott Hotels & Resorts. As an Administrative Assistant, you will play a critical role in ensuring the smooth operation of our hotel's front office and guest services.

Key Responsibilities:

  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
  • Transmit information or documents using a computer, mail, or facsimile machine.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Assist with the coordination of hotel events and activities, including conferences, weddings, and other special events.
  • Perform various administrative tasks, such as data entry, filing, and record-keeping.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in an administrative role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in computer software applications, including Microsoft Office and hotel property management systems.