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Guest Services Representative

2 months ago

SaintBauzilledePutois, Occitanie, United States Aimbridge Hospitality Full time

Job Overview

The Guest Services Representative plays a crucial role in providing a warm welcome and seamless registration experience for guests. This position is essential in delivering exceptional service throughout the guest's stay and ensuring a smooth checkout process. Key responsibilities include: welcoming guests, managing reservations, and performing concierge duties.

Key Responsibilities

Qualifications:

  • Prior experience in hospitality or a related field is advantageous.
  • Exhibit a positive demeanor and a strong commitment to delivering exceptional customer service.
  • Ability to manage multiple tasks, maintain attention to detail, and resolve issues effectively.
  • Strong communication skills to convey information clearly.
  • Ability to thrive in high-pressure environments.
  • Proficient in identifying and addressing workplace challenges proactively.
  • Effective listening skills to understand and clarify concerns raised by guests and colleagues.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Contribute to creating a positive work atmosphere.

Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Uphold high standards of personal appearance and grooming, including proper uniform and name tag.
  • Maintain consistent attendance as required by the scheduling needs of the hotel.
  • Efficiently handle inquiries regarding information, mail, and messages.
  • Respond to guest questions about hotel services, facilities, and operational hours.
  • Provide information on local dining, transportation, and entertainment options.
  • Foster effective communication and teamwork with fellow associates and other hotel departments.
  • Stay informed about rates, packages, and special promotions; be knowledgeable about in-house groups and restricted dates.
  • Gather necessary information when processing room reservations and adhere to rate quoting procedures.
  • Understand and assist with emergency protocols as required.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Utilize proper radio etiquette when communicating with team members.
  • Maintain up-to-date knowledge of property amenities and local attractions.
  • Perform additional duties as assigned, which may include assisting colleagues in other hotel areas and ensuring cleanliness and safety throughout the property.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, overseeing a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our commitment to exceptional service and results is reflected in our passionate associates who thrive in a culture of excellence.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

  • Daily Pay options available.
  • Comprehensive Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.