Accounts Receivable Escalation Manager

1 week ago

Carrollton, Texas, United States DuraServ Corp Full time
Job Overview

Position Summary

The Manager of Accounts Receivable Escalations is tasked with directing and managing the complete accounts receivable cycle, ensuring the smooth and effective functioning of the AR division for all accounts overdue by more than 30 days. This position entails overseeing AR personnel, applying industry best practices, and collaborating closely with various departments to enhance cash flow, minimize delinquent accounts, and uphold robust customer relations. The role requires direct interaction with Sales, Operations, and Leadership Teams to ensure that escalation protocols are adhered to.


Key Responsibilities

  1. Lead and mentor the AR Escalations team, offering direction, training, and support to foster high performance and professional growth.
  2. Manage the daily functions of the accounts receivable department, which includes invoicing, cash application, collections, and account reconciliation.
  3. Formulate and execute strategies aimed at refining AR processes, decreasing outstanding receivables, and boosting cash flow.
  4. Identify opportunities for process enhancement and spearhead initiatives to elevate efficiency and effectiveness.
  5. Compile and present regular reports on AR performance, aging analysis, cash flow forecasts, and key performance indicators to senior management.
  6. Engage in cross-departmental projects and initiatives to align with overall business goals.
  7. Ensure adherence to all applicable regulations, laws, and internal policies concerning accounts receivable.
  8. Monitor and manage risks associated with AR, implementing controls to mitigate potential challenges.
  9. Conduct periodic performance evaluations and establish objectives for team members.
  10. Perform other duties as required.

Required Knowledge, Skills, and Abilities

  • Expertise in accounts receivable and collections
  • Strong negotiation capabilities
  • Proficiency in cash flow analysis
  • Experience with compliance audits and monitoring
  • Familiarity with credit and collections software
  • Ability to manage a team effectively

Leadership Competencies

At DuraServ, the following competencies are crucial for success in this role:

Action Oriented ● Effective Communication ● Customer Centricity ● Quality Decision Making ● Results Driven ● Accountability ● Trust Building ● Commitment to Self-Development

Supervisory Duties

  • This role includes approximately 4 direct reports.

Work Environment and Physical Requirements

  • Office-based environment
  • Extended periods of sitting at a desk and utilizing a computer
  • Ability to lift up to 15 pounds occasionally

Travel Requirements

  • This position does not require any planned business travel.

Education and Experience

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline (Preferred)
  • 5+ years of experience in accounts receivable, including at least 3 years in a supervisory capacity.
  • Demonstrated experience in managing AR processes and leading a team.
  • Familiarity with industry-specific AR practices and regulations.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change or be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal opportunity employer. We prohibit discrimination and provide equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.

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