Customer Care Operations Manager
2 weeks ago
The Customer Care Operations Manager is responsible for leading the Customer Care Contact Center operations. This role is crucial in ensuring the highest standards of service delivery, operational effectiveness, and alignment with G6 Hospitality's dedication to customer satisfaction.
Key Responsibilities- Operational Oversight: Manage day-to-day operations of the Customer Care team to ensure seamless service delivery.
- Performance Management: Monitor and evaluate team performance to maintain high levels of customer satisfaction.
- Escalation Handling: Address and resolve escalated customer issues efficiently and effectively.
- Collaboration: Work closely with field operators and partners to enhance service quality and operational alignment.
The ideal candidate will possess strong leadership skills, a deep understanding of customer service principles, and a commitment to fostering a positive work environment. Experience in the hospitality or retail sectors is highly desirable.
Why Join Us?At G6 Hospitality, we value our team members and strive to create an environment that promotes growth and excellence in customer service.
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Customer Care Manager
4 days ago
Carrollton, Texas, United States G6 Hospitality LLC Full timeJob Summary:The Customer Care Manager at G6 Hospitality LLC oversees the operations of the Customer Care Contact Center to ensure service excellence, operational efficiency, and alignment with the company's commitment to customer satisfaction and partner satisfaction. This role involves developing, coaching, training, and evaluating team members, as well as...
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Customer Service Operations Manager
7 days ago
Carrollton, Texas, United States Resurgens Orthopaedics Full timeJob SummaryResurgens Orthopaedics is seeking a highly skilled Customer Service Operations Manager to lead our call center team. As a key member of our operations team, you will be responsible for ensuring timely and best-in-class customer service and patient access.Key ResponsibilitiesManage a team of appointment schedulers and operators to provide...
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Customer Service Operations Manager
7 days ago
Carrollton, Texas, United States Resurgens Orthopaedics Full timeJob SummaryResurgens Orthopaedics is seeking a highly skilled Customer Service Operations Manager to lead our call center team. As a key member of our operations team, you will be responsible for managing a team of appointment schedulers and operators, ensuring they provide timely and best-in-class customer service and patient access.Key ResponsibilitiesTeam...
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Customer Service Manager
13 hours ago
Carrollton, Texas, United States G6 Hospitality Full timeJob Summary:The Customer Service Manager at G6 Hospitality oversees the operations of the Customer Care Contact Center to ensure service excellence, operational efficiency, and alignment with our commitment to customer satisfaction. This role is responsible for managing a team of field operators and partners to deliver exceptional customer experiences.Key...
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Regional Vice President of Operations
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Customer Care Specialist
2 weeks ago
Carrollton, Texas, United States Mphasis Full timeClient Service AgentOverview: The Client Service Agent is tasked with managing incoming communications from our network of providers. This role demands prompt and precise replies in a professional and courteous manner, adhering to established protocols and guidelines. Additionally, this position supports various internal functions that contribute to...
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Customer Care Specialist
2 weeks ago
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Call Center Operations Manager
5 days ago
Carrollton, Texas, United States Resurgens Orthopaedics Full timeJob Type: Full-timeDescriptionCall Center Manager:This position is responsible for overseeing a team of appointment schedulers and operators, ensuring they provide timely and best-in-class customer service and patient access. The leader will develop reports and establish key performance indicators (KPIs) for the organization and individual agents. They will...
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Restaurant Operations Manager
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Restaurant Operations Manager
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Regional Operations Manager
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Aspiring Agency Owner
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Regional Operations Manager
2 weeks ago
Carrollton, Texas, United States PCRK Group Full timeJob OverviewAre you an experienced leader with a passion for managing operations across various locations? PCRK Group is looking for a Floating General Manager to oversee our diverse business sites.In this pivotal role, you will be responsible for ensuring efficient daily operations, leading teams, and maintaining exceptional standards of service and...
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Manufacturing Operations Manager
7 days ago
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Regional Operations Manager
2 weeks ago
Carrollton, Texas, United States PCRK Group Full timeJob OverviewAre you an experienced leader with a passion for managing diverse teams across various locations? PCRK Group is looking for a Floating General Manager to enhance our operational excellence.In this pivotal role, you will oversee the daily functions of multiple facilities, ensuring optimal performance and exceptional service delivery. Your...
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Lead Manager, Receivables Operations
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Restaurant Operations Manager
7 days ago
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Warehouse Operations Manager
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