Customer Care Operations Manager

2 weeks ago


Carrollton, Texas, United States G6 Hospitality Full time
Position Overview

The Customer Care Operations Manager is responsible for leading the Customer Care Contact Center operations. This role is crucial in ensuring the highest standards of service delivery, operational effectiveness, and alignment with G6 Hospitality's dedication to customer satisfaction.

Key Responsibilities
  • Operational Oversight: Manage day-to-day operations of the Customer Care team to ensure seamless service delivery.
  • Performance Management: Monitor and evaluate team performance to maintain high levels of customer satisfaction.
  • Escalation Handling: Address and resolve escalated customer issues efficiently and effectively.
  • Collaboration: Work closely with field operators and partners to enhance service quality and operational alignment.
Qualifications

The ideal candidate will possess strong leadership skills, a deep understanding of customer service principles, and a commitment to fostering a positive work environment. Experience in the hospitality or retail sectors is highly desirable.

Why Join Us?

At G6 Hospitality, we value our team members and strive to create an environment that promotes growth and excellence in customer service.



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