Guest Services Representative

2 weeks ago

Asheville, North Carolina, United States Biltmore Farms, LLC Full time
Envision Your Career at Biltmore Farms, Upholding the Tradition of Exceptional Hospitality

Why Consider a Role in Our Front Office?
  • Starting compensation of $16.00 per hour
  • Comprehensive medical, dental, and vision benefits
  • 401k retirement savings plan with employer contributions
  • Parental leave offering up to 6 weeks for birth, adoption, or fostering
  • Discounts at Hilton brand hotels for you and your loved ones
  • Engaging wellness program with potential annual bonuses up to $600
  • Monthly discounts on YMCA memberships
  • Generous paid time off (PTO) and holiday pay
  • Supportive and friendly workplace culture
  • Outstanding opportunities for employee development and advancement
  • Exciting events and activities for staff
As a Guest Services Representative, your responsibilities will include:
  • Serving as the hotel's face during all phases of a guest's experience, from arrival to departure
  • Addressing guest inquiries and requests with a positive attitude
  • Assigning and checking in guests to available accommodations
  • Collaborating with other hotel departments to ensure room readiness
  • Acquainting yourself with all Biltmore Farms policies, procedures, and amenities
  • Acting as a knowledgeable and approachable concierge
Key Attributes

As a Guest Services Representative at Biltmore Farms, you are not just a welcoming figure; you are the initial point of contact for our guests, representing both our hotel and our community. Teamwork is essential for success in this role, and you will need to demonstrate tact, diplomacy, and patience in all interactions.

Qualifications & Experience

A high school diploma or equivalent is required. Proficiency in speaking, reading, writing, and understanding the primary languages used in the workplace is essential. Previous experience in hotel front desk operations is highly desirable.

Skills

Maintain professionalism in all interactions with guests and colleagues. Identify and resolve issues effectively. Utilize mathematical skills to address problems accurately and promptly. Stay focused and avoid distractions while performing tasks. Demonstrate the ability to manage multiple responsibilities simultaneously. Anticipate guest needs and respond accordingly. Be aware of the actions and reactions of others and understand their implications.

Post Offer / Pre-Employment:

To ensure the safety and well-being of our employees and guests, Biltmore Farms conducts a criminal history disclosure and screening process for selected candidates. This process commences once a written employment offer is made. Employment decisions will comply with federal, state, and local laws and will be assessed on a case-by-case basis prior to any adverse actions. Biltmore Farms is committed to aligning candidates with a criminal history to roles where they can thrive.

NOTICE: Federal law mandates that all employers verify the identity and employment eligibility of all individuals hired to work in the United States. This employer participates in E-Verify.

AVISO: La Ley Federal exige a todos los empleadores verificar la identidad y la elegibilidad de empleo de todas las personas contratadas para trabajar en los Estados Unidos.

  • Guest Services Representative

    2 weeks ago

    Asheville, North Carolina, United States McKibbon Hospitality Full time

    What Defines a McKibbon Guest Services Representative?The guest services representative is typically the initial point of contact for visitors. As the welcoming presence of the establishment, this role requires a personable demeanor and a strong inclination to assist others. You will be tasked with engaging in a friendly and efficient manner, ensuring that...

  • Guest Services Representative

    2 weeks ago

    Asheville, North Carolina, United States Embassy Suites Asheville Full time

    Job OverviewCompany Introduction:Join our dynamic team at Embassy Suites by Hilton Asheville Downtown, where we redefine the hospitality experience. As a part of our new establishment, you will play a vital role in enhancing the guest journey, ensuring that every interaction is memorable. Our hotel boasts a contemporary design, spacious accommodations, and...

  • Guest Services Representative

    2 weeks ago

    Asheville, North Carolina, United States Crestline Hotels & Resorts Full time

    Guest Services Role at Crestline Hotels & ResortsAs a vital member of our team, the Guest Services Representative plays a crucial role in ensuring an exceptional experience for our guests. This position involves:Addressing Guest Concerns: Effectively resolve any guest complaints to guarantee their satisfaction.Proactive Service: Anticipate the needs of...

  • Guest Services Representative

    2 weeks ago

    Asheville, North Carolina, United States Biltmore Farms, LLC Full time

    Experience the Legacy of Hospitality at Biltmore FarmsWhy Consider a Role in Our Front Office? Starting pay of $16.00 per hourComprehensive medical, dental, and vision benefits401k retirement plan with employer contributionsParental leave of up to 6 weeks for birth, adoption, or fosteringDiscounts at Hilton brand hotels for you and your loved onesEngaging...

  • Guest Services Representative

    1 week ago

    Asheville, North Carolina, United States Crestline Hotels & Resorts Full time

    Guest Services Representative Role at Crestline Hotels & ResortsAddress and resolve guest concerns to ensure a pleasant experienceProactively identify guests' needs and respond in a timely mannerFoster positive relationships with guestsMaintain comprehensive knowledge of hotel amenities, pricing, occupancy, and scheduled eventsManage assigned cash drawer and...

  • Guest Services Representative

    1 week ago

    Asheville, North Carolina, United States Biltmore Farms, LLC Full time

    Position OverviewBecome a part of the Biltmore Farms legacy, renowned for exceptional hospitality.Why consider a role in our Front Office?Starting compensation of $16.00 per hourComprehensive medical, dental, and vision insurance401k retirement savings plan with employer contributionsParental leave offering up to 6 weeks for birth, adoption, or...

  • Guest Services Representative

    1 week ago

    Asheville, North Carolina, United States Biltmore Farms, LLC Full time

    Position OverviewBecome a vital part of Biltmore Farms, a hallmark of exceptional hospitality.Why consider a role in our Front Office?Starting compensation of $16.00 per hourComprehensive medical, dental, and vision insurance401k retirement savings plan with employer contributionsParental leave policy offering up to 6 weeks for new parentsDiscounted rates at...

  • Guest Services Representative

    1 week ago

    Asheville, North Carolina, United States Intellis Full time

    Position Overview: The Guest Services Representative plays a crucial role in ensuring a seamless experience for guests at Intellis. This position involves managing the guest registration process and effectively communicating hotel services and offerings. Key Responsibilities: Deliver outstanding guest service through warm greetings, attentive body language,...

  • Guest Services Representative

    2 weeks ago

    Asheville, North Carolina, United States Omni Hotels Full time

    Position Overview:As a vital member of our hospitality team, the Front Desk Agent is responsible for delivering an exceptional welcome and farewell experience to all guests. This role serves as the first point of contact, setting the tone for the guest's stay through warm greetings and comprehensive information about the hotel and its offerings.Key...

  • Guest Services Representative

    2 weeks ago

    Asheville, North Carolina, United States Omni Hotels Full time

    Position Overview:As a vital member of the Omni Hotels team, the Front Desk Agent plays a crucial role in delivering an exceptional guest experience. This position is centered around providing a warm and welcoming atmosphere for all visitors, ensuring their stay is both comfortable and memorable.Key Responsibilities:Manage guest check-ins and check-outs in...

  • Guest Services Representative

    3 days ago

    Asheville, North Carolina, United States City of Asheville, NC Full time

    About Our OpportunityThe City of Asheville is seeking qualified applicants for the position of seasonal Guest Services Representative at the Western North Carolina Nature Center, within the Department of Community & Regional Entertainment Facilities.Job SummaryThis part-time position, approximately 15-20 hours per week, requires providing outstanding...

  • Guest Services Representative

    1 week ago

    Asheville, North Carolina, United States Crestline Hotels & Resorts Full time

    Guest Services Role at Crestline Hotels & ResortsAddress and resolve guest concerns to guarantee satisfactionProactively identify guests' needs and respond in a timely mannerFoster positive relationships with guestsMaintain comprehensive knowledge of hotel amenities, pricing, occupancy, and scheduled eventsManage assigned cash drawer and ensure the accuracy...

  • Guest Services Representative

    1 week ago

    Asheville, North Carolina, United States Biltmore Farms, LLC Full time

    Position OverviewBecome a part of the Biltmore Farms legacy in hospitalityWhy consider a role in our Front Office?Starting compensation of $16.00 per hourComprehensive medical, dental, and vision insurance401k retirement savings plan with employer contributionsParental leave offering up to 6 weeks for birth, adoption, and fosteringDiscounts on Hilton brand...

  • Guest Service Ambassador

    5 days ago

    Asheville, North Carolina, United States The Biltmore Company Full time

    Job SummaryThe Biltmore Company is seeking a highly skilled and customer-focused Trolley Driver to join our Estate Transportation team. As a Trolley Driver, you will be responsible for providing world-class guest service by offering gracious hospitality and information in connection with the estate transportation services.Key ResponsibilitiesOperate...

  • Guest Services Associate

    2 weeks ago

    Asheville, North Carolina, United States Biltmore Full time

    Position OverviewThe starting compensation for this role begins at $16.75/hour, determined by qualifications and relevant experience beyond the minimum requirements. The Guest Experience Host I acts as a primary contact for visitors to the estate, offering comprehensive information about the estate and surrounding area, assisting with on-site reservations,...

  • Guest Services Supervisor

    2 weeks ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    The Foundry Hotel Asheville, Curio Collection - Elevate Your CareerPosition Overview: The Guest Services Supervisor plays a crucial role in guiding and supporting the front office team in their daily tasks and responsibilities. We provide comprehensive Medical/Dental/Vision benefits, a generous Paid Time Off program, performance-based bonuses, daily pay...

  • Guest Services Supervisor

    2 weeks ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    The Foundry Hotel Asheville, Curio Collection - Your Future AwaitsPosition Overview: The Guest Services Supervisor plays a pivotal role in guiding and supporting the front office team in their daily tasks and responsibilities. What We Provide: Comprehensive Medical/Dental/Vision benefits, a generous Paid Time Off program, performance-based bonuses, daily pay...

  • Guest Services Supervisor

    1 week ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    The Foundry Hotel Asheville, Curio Collection - Your Future AwaitsPosition Overview: The Guest Services Supervisor plays a crucial role in overseeing the front office team, ensuring that daily operations run smoothly and efficiently. We provide comprehensive Medical/Dental/Vision benefits, a generous Paid Time Off program, performance-based bonuses, daily...

  • Guest Services Cleaning Attendant

    2 weeks ago

    Asheville, North Carolina, United States AutoCamp Hospitality Group Full time

    Join Our Team at AutoCamp Hospitality Group At AutoCamp, we are redefining the outdoor experience by offering a unique blend of luxury and nature. We are currently seeking a dedicated House Cleaner to uphold the cleanliness and organization of our guest accommodations, including Airstreams, Luxury Tents, and Cabins, ensuring they meet our high standards. Key...

  • Guest Service Agent

    1 month ago

    Asheville, North Carolina, United States Hilton Garden Inn Asheville South Full time

    JOB DESCRIPTIONAs a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Assistant General Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their...