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Guest Services Representative

2 months ago

Asheville, North Carolina, United States Biltmore Farms, LLC Full time
Position Overview

Become a vital part of Biltmore Farms, a hallmark of exceptional hospitality.

Why consider a role in our Front Office?

  • Starting compensation of $16.00 per hour
  • Comprehensive medical, dental, and vision insurance
  • 401k retirement savings plan with employer contributions
  • Parental leave policy offering up to 6 weeks for new parents
  • Discounted rates at Hilton brand hotels for employees and their families
  • Engaging wellness program with potential annual bonuses up to $600
  • Monthly discounts on YMCA memberships
  • Generous paid time off (PTO) and holiday pay
  • Supportive and friendly workplace culture
  • Exceptional opportunities for professional development and growth
  • Dynamic employee events and activities

As a Guest Services Representative, your responsibilities will include:

  • Serving as the welcoming face of the hotel throughout the guest experience, from arrival to departure
  • Addressing guest inquiries and requests with professionalism
  • Assigning and checking in guests to their accommodations
  • Collaborating with other hotel departments to ensure room readiness
  • Acquainting yourself with all Biltmore Farms policies, procedures, and amenities
  • Providing thoughtful and knowledgeable concierge services

Key Qualifications

As a Guest Services Representative at Biltmore Farms, you will be more than just a friendly face; you will create the first impression for our guests regarding our hotel and the surrounding area. Teamwork is essential for success in this role, and your ability to work collaboratively will be crucial. This position demands tact, diplomacy, and a calm demeanor.

Education & Experience Requirements

A high school diploma or equivalent is required. Proficiency in speaking, reading, writing, and understanding the primary languages used in the workplace is essential. Familiarity with the languages spoken by guests is also necessary. Previous experience in hotel front desk operations is highly desirable.

Skills & Competencies

Maintain professionalism in all interactions with guests and colleagues. Ability to identify issues and analyze information effectively. Strong mathematical skills for quick problem-solving. Focus and concentration are critical while performing tasks. Capability to manage multiple responsibilities simultaneously. Anticipate guest needs and respond appropriately to their actions and reactions.

Post Offer / Pre-Employment Requirements:

To ensure the safety and well-being of our employees and guests, Biltmore Farms' onboarding process includes a criminal history disclosure and screening for selected candidates. This process commences after a written offer of employment is made. Employment decisions will be made in compliance with federal, state, and local laws, with individual assessments conducted prior to any adverse actions.

NOTICE: Federal law mandates that all employers verify the identity and employment eligibility of all individuals hired to work in the United States. This employer participates in E-Verify.

AVISO: La Ley Federal exige a todos los empleadores verificar la identidad y la elegibilidad de empleo de todas las personas contratadas para trabajar en los Estados Unidos.

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