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Guest Services Representative

2 months ago

Asheville, North Carolina, United States Biltmore Farms, LLC Full time
Position Overview

Become a part of the Biltmore Farms legacy, renowned for exceptional hospitality.

Why consider a role in our Front Office?

  • Starting compensation of $16.00 per hour
  • Comprehensive medical, dental, and vision insurance
  • 401k retirement savings plan with employer contributions
  • Parental leave offering up to 6 weeks for birth, adoption, or fostering
  • Discounts on Hilton brand hotels for employees and their families
  • Engaging wellness program with potential annual bonuses up to $600
  • Monthly discounts for YMCA memberships
  • Paid time off (PTO) and recognized holidays
  • Supportive and friendly workplace culture
  • Outstanding opportunities for professional development and growth
  • Exciting employee engagement events and activities

As a Guest Services Representative, your responsibilities will include:

  • Acting as the face of the hotel throughout the guest experience, from arrival to departure
  • Meeting guest requests to enhance their stay
  • Assigning and checking in guests to available accommodations
  • Collaborating with other hotel departments regarding room availability
  • Understanding and adhering to all Biltmore Farms policies and procedures
  • Providing exceptional concierge services with creativity and confidence

Key Qualifications

As a Guest Services Representative at Biltmore Farms, you are not just a welcoming presence; you are the initial impression our guests receive of our establishment and the surrounding area. Teamwork is essential for success in this role, requiring tact, diplomacy, and patience.

Education & Experience Requirements

A high school diploma or equivalent is required. Proficiency in the primary language(s) used in the workplace is essential. Previous experience in hotel front desk operations is highly desirable.

Essential Skills

Maintain professionalism in all interactions with guests and colleagues. Ability to identify issues and analyze information effectively. Proficient math skills for quick problem-solving. Capacity to focus and avoid distractions while completing tasks. Must be able to manage multiple responsibilities simultaneously. Anticipate guest needs and be aware of others' actions and reactions.

Pre-Employment Considerations:

To ensure the safety and well-being of our employees and guests, Biltmore Farms conducts a thorough onboarding process that includes a criminal history disclosure and screening for selected candidates. This process commences once a written employment offer is made. Employment decisions will be made in compliance with federal, state, and local laws on a case-by-case basis.

NOTICE: Federal law mandates that all employers verify the identity and employment eligibility of all individuals hired to work in the United States. This employer participates in E-Verify.

AVISO: La Ley Federal exige a todos los empleadores que verifiquen la identidad y la elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos.

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