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Guest Services Representative

2 months ago


Asheville, North Carolina, United States City of Asheville, NC Full time
About Our Opportunity

The City of Asheville is seeking qualified applicants for the position of seasonal Guest Services Representative at the Western North Carolina Nature Center, within the Department of Community & Regional Entertainment Facilities.

Job Summary

This part-time position, approximately 15-20 hours per week, requires providing outstanding customer service, managing ticket sales, and supporting daily operations and events.

Key Responsibilities
  • Greet and assist visitors, ensuring a welcoming and informative experience.
  • Manage ticket sales and admissions, including handling cash and processing payments using a point of sale (POS) system.
  • Answer visitor inquiries regarding facility operations, animal care, habits, safety, and/or identifications.
  • Assist with event setup and breakdown as needed.
  • Perform light administrative tasks, including data entry and report generation.
  • Support the coordination of daily activities and special events.
  • Maintain a clean and organized workspace, ensuring all equipment is in working order.
  • Work collaboratively with team members to ensure smooth operations.
Requirements
  • High school diploma or equivalency (Required)
  • One (1) year of cash handling and/or customer service experience (Required)
  • Strong communication skills and a customer-focused attitude
  • Ability to handle multiple tasks efficiently
  • Experience with POS systems and basic administrative tasks (Preferred)
About Us

The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity. The City of Asheville values and respects a diverse community, workforce, and ideas, and is committed to promoting an equitable, fair, and just employment environment.

Our organization seeks to create and provide access and opportunities to employees, residents, and visitors to fulfill their potential through inclusive engagement practices, relationship building, and an authentic sense of belonging.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information, or veteran status.

The City of Asheville is proud to be a second chance employer.