Regional Director

2 weeks ago

Santa Monica, California, United States WISE & Healthy Aging Full time
Job Title: Regional Manager, Long-Term-Care (LTC) Ombudsman Program
About Wise & Healthy Aging

We are a non-profit organization dedicated to serving older adults at all stages of their lives. Our mission is to provide a wide range of services for older adults, caregivers, and their families, and to work closely with other senior services and community organizations to make a positive impact in the lives of older adults.

Job Summary

We are seeking a highly skilled and experienced Regional Manager to lead our Long-Term-Care (LTC) Ombudsman Program. The successful candidate will be responsible for conducting investigations, training and supervising staff, and promoting community education and advocacy.

Key Responsibilities
  • Conduct thorough investigations of reports of alleged elder and dependent adult abuse in long-term care facilities in a timely and efficient manner.
  • Recruit, train, and supervise Ombudsman staff, interns, and volunteers to ensure effective program delivery.
  • Ensure all complaints are handled in accordance with program guidelines and policies.
  • Develop and implement facility coverage plans by coordinating schedules and field visits.
  • Collect and report accurate statistical data on a monthly basis.
  • Provide community education presentations, public relations, and development with community partners.
  • Conduct regular in-service meetings for volunteers and staff.
  • Organize annual volunteer recognition activities to promote volunteer retention.
  • Engage in legislative advocacy at the district and state levels.
  • Use personal vehicles to visit LTC facilities approximately 30% of the time.
  • Attend monthly Ombudsman Program Managers meetings and agency meetings, and represent the program at countywide multidisciplinary team meetings.
Requirements
  • Masters in social work (MSW) or gerontology (MSG) required.
  • Three years minimum experience in gerontology, complaint investigation, mediation, negotiation, healthcare delivery, long-term care, and advocacy.
  • Previous experience in volunteer management and staff supervision/management.
  • Ability to communicate effectively in writing and orally.
  • Experience working with ethnically diverse populations.
Additional Requirements
  • Candidates must not have worked at a long-term care facility or adult day service center for at least one year before application.
  • Must pass and maintain a criminal background check.
  • Must travel throughout Los Angeles County and to Sacramento minimally biannually.
  • Transportation, a valid driver's license, auto insurance, and a satisfactory criminal background check are required.

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