Membership Associate
1 week ago
Responsibilities:
* Provide a warm and welcoming experience to all who enter the 14th Street Y
* Develop rapport and engage positively with customers
* Maintain thorough understanding and up-to-date knowledge of all programs, departments, functions, and offerings of the 14th Street Y
* Identify customer needs and make connections with services, programs, and people within the 14th Street Y and beyond
* Deliver highest level of customer experience based on established 14th Street Y standards and customer code
* Resolve member/client concerns and complaints
* Process large volume of daily membership sales, class registrations, transfers, and other transactions
* Stay abreast on 14th Street Y programs and offerings
Requirements:
* High School diploma or higher, as well as on-the-job experience in a hospitality or front of house environment
* Exceptional communication skills with ability to build relationships and rapport with all members and guests
* Team player who approaches challenges in a flexible, creative, and positive manner
* Strong oral and written skills, detail-oriented, and computer savvy with the ability to learn new software
* Committed to providing exemplary customer service in a high-paced environment
Benefits:
* Discount Perks for Movies, Broadway Shows, and Amusement Parks, etc.
* Free Gym Membership to our Manny Cantor Center 14TH ST Y Fitness Center
* Discounts to programs at Educational Alliance
Note:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position."
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