Membership Relations Specialist

2 weeks ago

New York, New York, United States Specialty Food Association Full time

Key Responsibilities:

Acquisition of New Members and Support for Active Members

  • Conducts thorough analysis of the specialty food sector and compiles lists of potential new members and organizations that align with the SFA brand to enhance outreach initiatives.
  • Engages with qualified prospects and facilitates the onboarding process for new members.
  • Regularly manages the database across SFA's various software systems, including updating accounts, merging and purging records, and generating reports for outreach purposes.
  • Maintains relationships within the industry, participates in client meetings and product demonstrations, and attends relevant trade shows or industry events as necessary. This role requires staying informed about new developments and technologies, as well as new member accounts, and sharing this knowledge with the Relations team.
  • Identifies and cultivates new business opportunities by evaluating strategic prospects within the industry.
  • Provides continuous support to members by offering information and guidance, engaging with them to deliver necessary resources.
  • May assist in the execution of member programs and specific initiatives.

Departmental Support:

  • Oversees the Membership inbox and phone line, ensuring timely responses to member inquiries.
  • Assists Relations Managers in collecting member payments and contributes to retention efforts and outreach to lapsed members.
  • Develops and sustains a comprehensive understanding of the specialty food industry and its market. Enhances professional knowledge through educational workshops while building and maintaining a personal network.
  • Assists in organizing industry trade shows, including preparing materials for shipment, setting up and dismantling booth/office space, and staffing the booth/office during events as needed.
  • Regularly reviews the SFA website to ensure all membership-related information is current.

Qualifications:

  • Bachelor's degree or equivalent experience is required.
  • 2-5 years of experience in membership or association roles.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Experience with CRM systems such as Salesforce.
  • Strong organizational skills and meticulous attention to detail.
  • Able to thrive in a dynamic, fast-paced virtual environment.

Work Environment & Physical Demands:

This position is primarily remote, requiring occasional presence in the office. A reliable high-speed internet connection and a professional work environment are essential. Job demands may involve extended periods of sitting, telephone work, and computer use, along with interactions with staff, external vendors, and SFA constituents. Some travel to industry events and team meetings may be necessary, approximately 5-10%. Occasional lifting of items up to 40 pounds may be required, particularly during events.

This job description is intended to outline the general responsibilities and qualifications for the position. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional duties may be assigned by supervisors as deemed appropriate. This document does not constitute a contract of employment, and SFA reserves the right to modify this position description and/or assign tasks as necessary.

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