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Front Desk Associate
2 months ago
Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.
Responsibilities- Greet and Engage: Greet every member and guest with a smile and a warm welcome, making them feel valued and appreciated.
- Tour and Sell: Tour potential members around the club, showcasing our facilities and services, and selling them on the benefits of joining our community.
- Answer Calls: Answer phone calls in a professional and energetic manner, providing assistance and support to our members and guests.
- Operational Procedures: Execute all opening and closing operational procedures, ensuring the club runs smoothly and efficiently.
- Member Support: Handle member requests and concerns with a sense of urgency, providing solutions and support to ensure their needs are met.
- Club Maintenance: Actively participate in maintaining the cleanliness and organization of the club, including frequent bending, lifting, and walking around the club to ensure everything is in order.
- Training and Development: Sign members up for startup sessions with our Personal Trainers, helping them to achieve their fitness goals.
- Attendance and Punctuality: Maintain regular and punctual attendance, ensuring you are always available to support our members and guests.
- Company Policies: Comply with all company policies and procedures, upholding the highest standards of customer service and professionalism.
- Enthusiasm and Energy: Be enthusiastic, energetic, and friendly, with a passion for delivering exceptional customer service.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with people of all ages and backgrounds.
- Lifting and Moving: Be able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally, with the ability to remain in a stationary position at the front desk for the majority of the workday.
- Customer Service Skills: Possess world-class customer service skills, with the ability to work hard, multitask, and solve problems in a fast-paced environment.
- Bilingual: Be bilingual in English and Spanish, with the ability to communicate effectively with our diverse membership base.
- Career Advancement: Enjoy career advancement opportunities, with the chance to grow and develop your skills and knowledge within our company.
- Complimentary Membership: Receive a complimentary Blink membership, allowing you to experience our facilities and services firsthand.
- Fun Working Environment: Work in a fun and dynamic environment, with a passionate team who are dedicated to delivering exceptional customer service.
- Pay Transparency: Enjoy pay transparency, with a competitive hourly rate of $16.00.
Blink Fitness is a premium quality, value-based fitness brand with more than 100 locations open or in development throughout New York, New Jersey, Pennsylvania, and California. We put "Mood Above Muscle", celebrating the positive feeling you get from exercise, not just the physical benefits. We are an exciting and dynamic business, still in the start-up mode, with a passionate team who are dedicated to delivering exceptional customer service and creating a positive experience for our members and guests.
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