Front Desk Associate

2 days ago

New York, New York, United States Blink Holdings, Inc. Full time
{"title": "Front Desk Associate", "description": "Role Overview

Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities
  • Greet and Engage: Greet every member and guest with a smile and a warm welcome, setting the tone for a positive experience.
  • Tour and Sell: Tour potential members around the club, showcasing our facilities and services, and working to sign them up for a membership.
  • Phone and Email: Answer phone calls and respond to emails in a professional and energetic manner, providing timely and accurate information to our members and guests.
  • Operational Procedures: Execute all opening and closing operational procedures, ensuring the club runs smoothly and efficiently.
  • Member Support: Handle member requests and concerns with a sense of urgency, providing solutions and support to ensure their needs are met.
  • Club Maintenance: Maintain a clean and organized club, including frequent bending, lifting, and walking around the club to organize equipment and straighten up.
  • Trainer Sign-Ups: Sign members up for startup sessions with our Personal Trainers, helping them achieve their fitness goals.
  • Attendance and Punctuality: Maintain regular and punctual attendance, ensuring you are available to support our members and guests during business hours.
  • Company Policies: Comply with all company policies and procedures, upholding the highest standards of customer service and professionalism.
Requirements
  • Enthusiasm and Energy: Be enthusiastic, energetic, and friendly, with a passion for delivering exceptional customer service.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with members, guests, and colleagues.
  • Lifting and Mobility: Be able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally, with the ability to remain in a stationary position at the front desk for the majority of the workday.
  • Customer Service: Provide world-class customer service, working hard to meet the needs of our members and guests.
  • Problem-Solving: Be a problem solver, able to think critically and come up with creative solutions to challenges.
  • Brand Passion: Have a passion for the Blink brand, with a commitment to upholding our values and standards.
Benefits
  • Career Advancement: Opportunities for career advancement and professional growth.
  • Complimentary Membership: A complimentary Blink membership, allowing you to experience our facilities and services firsthand.
  • Fun Working Environment: A fun and dynamic working environment, with a team of passionate and dedicated professionals.
  • Pay Transparency: $16.00/hr, with pay transparency and a commitment to fair compensation.
About Blink

Blink Fitness is a premium quality, value-based fitness brand with more than 100 locations open or in development throughout New York, New Jersey, Pennsylvania, and California. We put Mood Above Muscle, celebrating the positive feeling you get from exercise, not just the physical benefits. We're an exciting and dynamic business, still in the start-up mode, with a passionate team and a willingness to roll up our sleeves to get the work done.

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