Spa and Recreation Manager

3 days ago


Del Mar, California, United States Accor Full time
Job Description

Overview

The Spa and Recreation Manager will oversee the daily operations of the spa and recreation facilities, ensuring a high level of service and quality standards are met. This role will work closely with the Director of Spa and Recreation to develop and implement strategies to drive revenue growth and improve guest satisfaction.

Key Responsibilities

  • Supervise and manage a team of spa and recreation staff, including massage therapists, estheticians, and fitness instructors.
  • Develop and implement operational procedures to ensure efficient and effective delivery of spa and recreation services.
  • Monitor and control budgets, including labor, supplies, and equipment expenses.
  • Conduct performance reviews and provide coaching and development opportunities for staff.
  • Maintain high standards of guest service and ensure that all guests have a positive experience.
  • Develop and implement marketing strategies to promote spa and recreation services and drive revenue growth.
  • Collaborate with other departments, including sales and marketing, to ensure seamless delivery of services.
  • Stay up-to-date with industry trends and best practices to ensure the spa and recreation facilities remain competitive.

Requirements

  • 3-5 years of experience in spa management or a related field.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Ability to analyze data and make informed decisions to drive business growth.
  • Strong knowledge of spa and recreation operations, including marketing, sales, and customer service.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications

  • Training and credentials in hotel/hospitality management, spa management, or exercise physiology.
  • Experience with spa software and technology, including SpaSoft.
  • Knowledge of industry trends and best practices in spa and recreation operations.


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