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Luxury Resort Front Office Leader

2 months ago

Del Mar, California, United States L'Auberge Del Mar, a Noble House Resort Full time
Position Overview

ABOUT L'AUBERGE DEL MAR:

Nestled in a stunning coastal location, L'Auberge Del Mar is a distinguished luxury resort that offers breathtaking views of the Pacific Ocean. Our property features elegantly designed accommodations, a rejuvenating spa, exquisite dining options, and a beautiful pool area, making it a desirable workplace for those passionate about hospitality.

ROLE SUMMARY:

The Front Office Supervisor plays a crucial role in enhancing the guest experience by supporting the Front Office Management team. This position is vital in ensuring that our guests receive exceptional service, aligning with the standards set by Noble House Hotels & Resorts. As a highly visible member of the team, you will have the opportunity to create unforgettable experiences for our guests.

KEY RESPONSIBILITIES:

  • Assist in managing room assignments and ensuring optimal guest satisfaction.
  • Oversee training and development initiatives for team members.
  • Foster positive team dynamics and maintain effective communication.
  • Recognize and celebrate team achievements.
  • Supervise daily operations to uphold service excellence.

IDEAL CANDIDATE:

The successful candidate will be someone who enjoys engaging with guests and colleagues alike, bringing a friendly and professional demeanor to the role. Your ability to create lasting memories for our guests will be key to your success in this position.

CULTURAL VALUES:

At L'Auberge Del Mar, we pride ourselves on our unique culture that emphasizes individuality and a passion for hospitality. Our team members are not just employees; they are integral to the essence of our resort. We value trust, teamwork, and a vibrant work environment where everyone can shine.

EMPLOYEE BENEFITS:

We recognize that our team members are our greatest asset, and we offer a comprehensive benefits package, including:

  • Health Benefits Package (Medical, Dental, Vision)
  • Supplemental benefits such as Life Insurance and Short-term Disability
  • 401K Plan with Employer Match
  • Paid Time Off for Holidays, Vacations, and Sick Leave
  • Bonus Incentive Opportunities
  • Complimentary Onsite Parking
  • Meals provided in the Employee Dining Room
  • Discounts for team members and their families at our hotels and restaurants
  • Opportunities for career advancement and recognition

We are committed to fostering a diverse and inclusive workplace where all team members can thrive. Our DEIA initiatives encourage a variety of perspectives and experiences, contributing to a rich team environment.

At L'Auberge Del Mar, we embrace individuality and are dedicated to creating a supportive atmosphere for all employees, regardless of their background or identity.

QUALIFICATIONS:

  • Excellent written and verbal communication skills.
  • Proficient in computer applications.
  • Demonstrated guest service excellence.
  • Flexible schedule availability, including overnight shifts.
  • Ability to stand and walk for extended periods.