Operations Coordinator
2 weeks ago
AJC Logistics LLC is a diversified logistics service provider specializing in transportation management, freight forwarding, and customs brokerage. Our core competency is to manage the transport of merchandise, domestically and internationally, with superior customer service supported by integrated management systems.
Job Summary
We are seeking a detail-oriented and proactive individual to join our team as an Operations Support at our Kano Trucking Services facility. This role will manage and support daily operations, performing essential operational and customer service duties. The position is crucial for ensuring the smooth execution of daily operations and cost management for each shipment or load.
Key Responsibilities
- Provide exceptional customer service, scheduling deliveries, handling customer inquiries, and communicating with forwarders.
- Process and deliver invoices to customers via mail, email, or system upload.
- Manage container manifests, delivery receipts, and other necessary paperwork, ensuring organized office files.
- Assist customers in person, respond to will-call and drop-off requests.
- Track outgoing deliveries and ensure accurate documentation.
- Interact with customers, shippers, receivers, agents, and 3rd parties to ensure proper routing of freight, updates, and requests for extra services.
Requirements
- High School diploma, GED, or equivalent experience.
- Minimum of 3 years of administration or clerical experience.
- Preferred experience in LTL/LCL freight, dispatch, rate quotes, or customer service.
- Proficiency in inventory software, databases, and systems.
- Advanced knowledge of Microsoft Office products, including Outlook, Excel, and Word.
- Ability to type and perform 10-key by touch.
- Capability to work effectively in a fast-paced, team-oriented environment.
- Strong organizational and time management skills.
- Ability to analyze information and take initiative to complete tasks independently.
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