Software Support Associate

5 hours ago


Billings, Montana, United States Tyler Technologies Full time
Job Title: Associate Software Support Specialist

At Tyler Technologies, we are seeking a highly motivated and detail-oriented Associate Software Support Specialist to join our team. As a key member of our support team, you will provide exceptional customer service and technical support to our clients, ensuring timely resolution of software issues and continuous growth in your knowledge of our products.

Responsibilities:
  • Provide inbound phone, web, or email software support to resolve client inquiries and problems.
  • Analyze data reports, forms, and web technologies to determine the best course of action.
  • Communicate effectively with clients to meet and manage their expectations.
  • Use Tyler's client management system to track and update client issue details.
  • Assist with writing estimates for software modification specifications and documentation of support processes.
  • Perform Quality Assurance testing for software module upgrades/changes.
  • Enhance documentation throughout the support process.
Requirements:
  • Bachelor's degree in Accounting/Finance or related field or equivalent experience.
  • Experience with Accounting, Finance, and/or Payroll preferred.
  • Excellent interpersonal and analytical skills.
  • Effective decision-making and problem-solving skills.
  • Strong organizational and communication skills.
What We Offer:

At Tyler Technologies, we are committed to providing a great place to work and grow your career. We offer competitive benefits, a dynamic work environment, and opportunities for professional growth and development.

Apply online today and join our team of dedicated professionals who are passionate about delivering exceptional customer service and support.



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