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Computer Hardware and Software Technician

2 months ago

Billings, Montana, United States Yellowstone County, MT Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Yellowstone County, MT. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and clients.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to employees and clients, including troubleshooting and resolving computer hardware and software issues.
  • Hardware and Software Maintenance: Install, test, troubleshoot, and maintain computer hardware and software products.
  • User Training: Provide training to users on hardware and software applications.
  • Network Support: Assist senior staff in the identification and resolution of network operating problems.
  • Technical Documentation: Maintain accurate and up-to-date technical documentation and records.
Requirements
  • Education: Associate's degree in Computer Science or a closely related field.
  • Experience: One year of experience in evaluating and resolving computer, system, and user problems, including compatibility conflicts, application operations, and hardware malfunctions.
  • Skills: Strong technical skills, including knowledge of computer hardware, software, and networking.
Benefits
  • Health Insurance: Employer-paid health insurance, including dental and pharmacy benefits.
  • Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability.
  • Pension Plan: State of Montana PERS retirement plan.
  • Flexible Spending Accounts: Flexible spending accounts, dependent care accounts, limited purpose accounts, and health savings accounts (HSA).
  • Education Assistance: Education assistance program.
  • Employee Assistance Program: Employee Assistance Program (EAP).
  • Weight Management Program: Weight Management program.
  • Wellness Screenings: Annual wellness screenings.
  • Paid Holidays: Paid holidays.
  • Sick Leave: 12 days of sick leave per year.
  • Vacation Time: 3 weeks of vacation time per year.