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Software Support Associate

2 months ago

Billings, Montana, United States Tyler Technologies Full time
Job Title: Associate Software Support Specialist

At Tyler Technologies, we are seeking a highly motivated and detail-oriented Associate Software Support Specialist to join our team. As a key member of our support team, you will provide exceptional customer service and technical support to our clients, ensuring timely resolution of software issues and continuous growth in your knowledge of our products.

Responsibilities:
  • Provide inbound phone, web, or email software support to resolve client inquiries and problems.
  • Analyze data reports, forms, and web technologies to determine the root cause of issues.
  • Communicate effectively with clients to meet and manage their expectations.
  • Use Tyler's client management system to track and update client issue details.
  • Perform Quality Assurance testing for software module upgrades/changes.
  • Assist with writing estimates for software modification specifications and documentation of support processes.
Requirements:
  • Bachelor's degree in Accounting/Finance or related field or equivalent experience.
  • Experience with Accounting, Finance, and/or Payroll preferred.
  • Excellent interpersonal and communication skills.
  • Effective decision-making and problem-solving skills.
  • Strong organizational and analytical skills.
What We Offer:

At Tyler Technologies, we offer a competitive salary range of $46,500 - $52,000, depending on location. We also provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.

Apply online today to join our team and start your career as an Associate Software Support Specialist