Customer Support Specialist
1 week ago
At Commerce Bank, we're committed to helping people find financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where everyone can grow and thrive.
We're looking for a talented Customer Support Specialist to join our team. As a key member of our Operations Division, you'll play a critical role in providing technical system support for all Commercial activities that cross department boundaries.
Essential Functions- Assist with low to medium complexity resolution issues with a heightened customer focus
- Answer inbound phone calls from customers and third parties
- Open, review, and resolve cases through case management
- Process account maintenances through various applications
- Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
- Adapt communication style based on engagement and audience
- Perform other duties as assigned
- Basic knowledge of bank operations
- Excellent customer service skills
- Ability to learn new processes quickly and critical thinking skills
- Ability to learn and understand extended Commerce systems, platforms, and products
- Ability to work off-shifts as necessary
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Moderate level of proficiency with Microsoft Word, Excel, and Outlook
- Associate's degree or equivalent combination of education and experience required
- 1+ year financial services or related experience required
- 1+ years customer service experience required
We offer a competitive compensation package, including a salary range of $18.00 to $21.15 per hour, depending on experience. We also offer a range of benefits, including employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.
Click here to learn more about our benefits and career development opportunities.
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