Patient Services Coordinator

1 week ago

Allen, Texas, United States American Family Care Full time
Company Overview

American Family Care (AFC) stands as a leading provider in the realm of primary and urgent care across the United States, offering services every day of the week on a walk-in basis. Our advanced facilities are dedicated to the episodic management of acute medical conditions and injuries, as well as occupational health and workers' compensation services. Each center is equipped with an onsite laboratory and in-house x-ray capabilities.

AFC operates as the parent organization of AFC Franchising, LLC (AFCF). This role is associated with a franchised business location, and specific job responsibilities and benefits may differ among franchises.

Job Summary and Qualifications

We are in search of a Patient Care Representative who excels in delivering expertise and is passionate about patient care. Our exceptional team is committed to supporting one another, and we are eager to welcome a remarkable individual who shares our dedication to meaningful patient service.

Key Responsibilities:
  • Timely check-in of patients, ensuring adherence to all Web Check-in protocols.
  • Responding to incoming calls to the clinic, providing information or directing inquiries as necessary.
  • Accurate and timely verification of insurance information.
  • Following the occupational client's preference card and ensuring compliance with occupational procedures.
  • Reviewing patient documentation for completeness and ensuring collection of essential insurance and demographic data.
  • Completing the Daily Balance Checklist at the end of each shift, ensuring all payment forms are accounted for and documented.
  • Maintaining and updating patient records as required.
  • Assisting with administrative duties such as filing, faxing, and scanning documents.
  • Ensuring a tidy and organized reception area.
  • Cross-training for other roles as needed.
  • Completing additional tasks as assigned.
Schedule:

Flexibility is essential, as workdays may vary. Availability is required seven days a week, including weekends and holidays.

We seek candidates with flexible schedules to accommodate weekdays, weekends, and holidays from 8:00 AM to 8:00 PM.

Desired Attributes:
  • Strong work ethic and commitment to high standards.
  • Exceptional patient care skills.
  • Positive demeanor and reliability.
  • Ability to multitask effectively.
  • Capability to work independently and collaboratively within a small team.
  • Focus and composure under pressure.
  • Experience managing a busy schedule with a patient load of at least 60 per day.
  • Organizational skills and computer proficiency, particularly with EMR systems like eClinicalWorks.
  • Familiarity with medical terminology.
Qualifications:
  • Preferred: 1 year of clinical experience in a patient care environment.
  • BLS certification required within 30 days of employment.
  • Strong customer service abilities.
  • Preferred: Previous experience as a medical receptionist or in a comparable role.
  • Knowledge of medical terminology and procedures is advantageous.
  • Proficiency in operating phone systems and other office equipment.
  • Excellent communication and customer service skills.
  • Strong attention to detail and organizational capabilities.
  • Ability to prioritize and multitask effectively.
  • Familiarity with electronic medical records (EMR) systems is a plus.
We are proud to be an equal opportunity employer, valuing diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PS: It's All About You

American Family Care has pioneered the concept of convenient, patient-centric healthcare. With over 250 clinics and 800 in-network physicians serving more than 6 million patients annually, AFC is recognized as the leading provider of urgent care, accessible primary care, and occupational medicine in the nation. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's mission is to deliver the highest quality healthcare in a compassionate environment while respecting the rights of all patients in a cost-effective manner, at times and locations that are convenient for them.

If you are seeking an opportunity to positively impact the lives of others, consider joining us in our mission.

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