Patient Services Coordinator

2 weeks ago

Allen, Texas, United States American Family Care Full time
Company Overview

American Family Care (AFC) stands as a leading provider in the realm of primary and urgent care across the United States, offering services every day of the week on a walk-in basis. Our advanced facilities are dedicated to the episodic management of acute health issues and injuries, as well as workers' compensation and occupational health services. Each center is equipped with an onsite laboratory and in-house x-ray capabilities.

AFC operates through a network of franchised locations, and this role is integral to one of those businesses. The specific responsibilities and benefits may differ across franchises.

Position Summary and Requirements

We are in search of a Patient Care Representative who excels in delivering exceptional patient support and embodies a commitment to quality care. Our team thrives on collaboration and is eager to welcome a dedicated individual who shares our passion for meaningful patient interactions.

Key Responsibilities:
  • Efficiently check-in patients, ensuring adherence to all Web Check-in protocols.
  • Handle incoming calls to the clinic, providing information or directing inquiries as necessary.
  • Timely and accurately verify patient insurance information.
  • Follow the occupational client's preference card and related procedures diligently.
  • Review patient documentation for completeness and ensure collection of necessary insurance and demographic data.
  • Complete the Daily Balance Checklist post-shift, ensuring all payment forms are accounted for and documented.
  • Maintain and update patient records as required.
  • Assist with various administrative duties, including filing, faxing, and scanning.
  • Ensure the reception area remains clean and organized.
  • Participate in cross-training for other roles as needed.
  • Perform additional tasks as assigned.
Schedule:

Flexibility is essential, as workdays may vary. Availability is required seven days a week, including weekends and holidays, from 8:00 AM to 8:00 PM.

Other desirable attributes for candidates include:

- Strong work ethic
- Commitment to excellent patient care
- Positive demeanor
- Reliability
- Ability to multitask
- Capacity to work both independently and as part of a team
- Strong focus under pressure
- Capability to manage a schedule with a high volume of patients
- Organizational skills
- Proficiency with computers, particularly EMR systems
- Familiarity with medical terminology

Qualifications:
  • Preferred: 1 year of experience in a clinical patient care environment.
  • BLS certification required within 30 days of employment.
  • Strong customer service abilities.
  • Previous experience as a medical receptionist or in a similar capacity is advantageous.
  • Knowledge of medical terminology and procedures is beneficial.
  • Proficient in using phone systems and office equipment.
  • Excellent communication and customer service skills.
  • Strong attention to detail and organizational capabilities.
  • Ability to prioritize and multitask effectively.
  • Familiarity with electronic medical records (EMR) systems is a plus.
We are proud to be an equal opportunity employer, valuing diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This position may be associated with either a company-owned or franchise location. Each franchise operates independently, managing its own hiring, training, and employment policies, while company-owned locations offer a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

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