Patient Services Coordinator
1 week ago
American Family Care (AFC) is a leading provider of primary and urgent care services in the U.S., operating seven days a week on a walk-in basis. Our modern facilities are designed for the episodic treatment of acute illnesses and injuries, as well as workers' compensation and occupational medicine. Each center is equipped with an onsite lab and in-house x-ray capabilities.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position is associated with a franchised business location, and specific job duties and benefits may vary between franchises.
Job Summary and Qualifications
We are looking for a Patient Care Representative who is dedicated to providing exceptional patient care. Our team is committed to supporting one another, and we seek a new member who shares our passion for meaningful patient interactions.
Key Responsibilities:
- Timely check-in of patients, ensuring adherence to Web Check-in procedures.
- Answering clinic phone calls and providing information or directing inquiries as necessary.
- Accurate and timely verification of insurance information.
- Following occupational client preference cards and procedures.
- Reviewing patient paperwork for completeness and collecting necessary insurance and demographic information.
- Completing a Daily Balance Checklist after each shift to ensure all payment forms are accounted for.
- Maintaining and updating patient records as needed.
- Assisting with administrative tasks such as filing, faxing, and scanning documents.
- Ensuring a clean and organized reception area.
- Cross-training for other positions as required.
- Completing additional duties as assigned.
Flexibility is essential, as workdays may vary. Availability is required seven days a week, including weekends and holidays, from 8:00 AM to 8:00 PM.
Desired Attributes:
- Strong work ethic and commitment to patient care.
- Positive attitude and dependability.
- Ability to multitask and work effectively in a team or independently.
- Capability to manage a busy schedule with a high patient volume.
- Organizational skills and computer literacy, particularly with EMR systems.
- Familiarity with medical terminology.
- Preferred: 1 year of clinical experience in a patient care setting.
- BLS certification required within 30 days of hire.
- Strong customer service skills.
- Previous experience as a medical receptionist or in a similar role is preferred.
- Excellent communication and organizational abilities.
- Ability to prioritize tasks effectively.
- Familiarity with electronic medical records (EMR) systems is desirable.
Join Us
American Family Care is dedicated to providing convenient, patient-centered healthcare. With over 250 clinics and 800 in-network physicians caring for millions of patients annually, AFC is committed to delivering high-quality healthcare in a compassionate environment. We invite you to explore the rewarding opportunities within the healthcare industry.
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