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Patient Services Coordinator
2 months ago
American Family Care (AFC) stands as one of the leading providers of primary and urgent care services across the United States, operating seven days a week on a walk-in basis. Our advanced facilities are dedicated to the episodic treatment of acute medical conditions and injuries, as well as workers' compensation and occupational health services. Each center is equipped with an onsite laboratory and in-house x-ray capabilities.
AFC is the parent organization of AFC Franchising, LLC (AFCF). This role involves working directly with a franchised business location, where specific job responsibilities and benefits may differ between franchises.
Position Summary and Qualifications
We are in search of a Patient Care Representative who excels in delivering exceptional patient care and expertise. Our dynamic team is committed to supporting one another, and we are eager to welcome a dedicated individual who shares our passion for meaningful patient interactions.
Key Responsibilities:
- Efficiently check-in patients, ensuring adherence to all Web Check-in protocols.
- Handle incoming phone calls to the clinic, providing information or directing inquiries as necessary.
- Accurately verify insurance information in a timely manner.
- Follow the occupational client's preference card and ensure compliance with occupational procedures.
- Review patient documentation for completeness and ensure collection of essential insurance and demographic data.
- Complete the Daily Balance Checklist after each shift, ensuring all payment forms are accounted for and documented.
- Maintain and update patient records as needed.
- Assist with administrative duties such as filing, faxing, and scanning documents.
- Ensure the reception area remains clean and organized.
- Participate in cross-training for other roles as required.
- Perform additional duties as assigned.
This position requires flexible availability, including weekdays, weekends, and holidays from 8:00 AM to 8:00 PM.
Desired Attributes:
- Strong work ethic
- Exceptional patient care skills
- Positive demeanor
- Reliability
- Ability to multitask
- Capacity to work both independently and as part of a team
- Focused under pressure
- Capability to manage a patient load of at least 60 patients daily
- Organizational skills
- Proficiency in computer systems, including EMR eClinicalWorks
- Familiarity with medical terminology
Qualifications:
- Preferred: 1 year of clinical experience in a patient care environment.
- BLS certification required within 30 days of employment.
- Strong customer service abilities.
- Previous experience as a medical receptionist or in a similar capacity is advantageous.
- Knowledge of medical terminology and procedures is beneficial.
- Proficient in using phone systems and office equipment.
- Excellent communication and customer service skills.
- Strong attention to detail and organizational capabilities.
- Ability to prioritize and multitask effectively.
- Familiarity with electronic medical records (EMR) systems is a plus.
PS: It's All About You
American Family Care has pioneered the concept of convenient, patient-centric healthcare. With over 250 clinics and 800 in-network physicians caring for millions of patients annually, AFC is the leading provider of urgent care, accessible primary care, and occupational medicine in the nation. Recognized by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's mission is to deliver the highest quality healthcare in a compassionate environment while respecting the rights of all patients in a cost-effective manner.
If you seek an opportunity to positively impact the lives of others, consider joining us in our mission.
