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Patient Services Coordinator
2 months ago
American Family Care Allen is a prominent provider of urgent and primary healthcare services, dedicated to delivering exceptional patient experiences. Our facilities are designed to cater to a wide range of medical needs, ensuring that patients receive timely and effective care.
Role Summary and RequirementsWe are seeking a committed Patient Care Representative to enhance our team. This role is ideal for individuals who are enthusiastic about providing quality patient support in a collaborative environment.
Key Responsibilities:- Efficiently check-in patients, adhering to established procedures
- Respond to phone inquiries and deliver accurate information
- Confirm insurance details with precision
- Uphold client preferences and procedural compliance
- Examine patient documentation for thoroughness and correctness
- Conduct daily balance checks and manage payment records
- Update patient information and assist with administrative duties
- Ensure a tidy and organized reception area
- Participate in cross-training for various roles and responsibilities
Work Schedule:
This position requires availability seven days a week, including weekends and holidays, with flexible hours from 8:00 am to 8:00 pm.
Desired Attributes:
- Strong commitment to work
- Exceptional patient care abilities
- Positive demeanor
- Reliability
- Capability to manage multiple tasks independently
- Collaborative team spirit
- Ability to perform efficiently under pressure
- Skilled in handling a busy schedule
- Detail-oriented and organized
- Proficient in computer usage, with familiarity in EMR systems
- Understanding of medical terminology
Essential Qualifications:
- Preferred: At least 1 year of clinical experience
- BLS certification required within the first month of employment
- Strong customer service orientation
- Previous experience as a medical receptionist is advantageous
- Proficient in operating office equipment and phone systems
- Excellent verbal and written communication skills
- Attention to detail and strong organizational capabilities
- Adept at multitasking and prioritizing tasks effectively
- Familiarity with electronic medical records systems
American Family Care Allen is an equal opportunity employer, committed to fostering a diverse workforce and providing a workplace free from discrimination.