Receptionist Coordinator

1 week ago

Allen, Texas, United States American Family Care Full time
Company Overview

Health First Services is a prominent provider of primary and immediate care solutions across the nation, offering services every day of the week on a walk-in basis. Our advanced facilities specialize in the prompt treatment of acute health issues and injuries, workplace health services, and preventive care. Each center is equipped with an onsite laboratory and diagnostic imaging capabilities.

Health First Services operates through a network of franchise locations. The specific responsibilities and benefits may differ among these franchises.

Job Summary and Qualifications

We are in search of a Patient Support Coordinator who excels in delivering exceptional service and advocates for patient well-being. Our dedicated team thrives on collaboration and is eager to welcome a remarkable individual who shares our passion for meaningful patient interactions.

Key Responsibilities:
  • Facilitates patient check-in efficiently, ensuring adherence to all online check-in protocols.
  • Handles incoming calls to the facility, providing information or directing inquiries as necessary.
  • Confirms insurance details promptly and accurately.
  • Follows the occupational health client's preference guidelines and procedures.
  • Reviews patient documentation for completeness and ensures collection of essential insurance and demographic data.
  • Completes a Daily Reconciliation Checklist after each shift, ensuring all payment methods are accounted for and recorded.
  • Maintains patient records and updates information as required.
  • Assists with administrative duties such as organizing files, faxing, and scanning documents.
  • Ensures a tidy and welcoming reception area.
  • Participates in cross-training for various roles.
  • Completes additional tasks as assigned.
Schedule:

Flexibility is essential, as workdays vary, requiring full availability seven days a week, including weekends and holidays.

We seek individuals with adaptable schedules, including weekdays, weekends, and holidays from 8:00 AM to 8:00 PM.

Desired Attributes:

- Strong work ethic
- Exceptional patient service
- Positive demeanor
- Reliability
- Ability to manage multiple tasks
- Capability to work independently and in small teams
- Excellent team collaboration skills
- Ability to maintain focus under pressure
- Capacity to manage a schedule with a high volume of patients
- Organizational skills
- Proficient in computer use, including EMR systems
- Familiarity with medical terminology

Qualifications:
  • Preferred: 1 year of experience in a healthcare setting.
  • BLS certification required within 30 days of employment.
  • Strong customer service abilities.
  • Preferred: Previous experience in a medical reception role.
  • Knowledge of medical terminology and procedures is advantageous.
  • Proficient in operating phone systems and office equipment.
  • Excellent communication and customer service skills.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize and multitask effectively.
  • Familiarity with electronic medical records (EMR) systems is a plus.
We are committed to equal opportunity employment and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join Us in Making a Difference

Health First Services has revolutionized the approach to accessible, patient-focused healthcare. With a network of clinics and a dedicated team of healthcare professionals serving millions of patients annually, we are a leading provider of immediate care, primary health services, and workplace health solutions. Our mission is to deliver the highest quality healthcare in a compassionate environment while respecting the rights of all patients.

If you are seeking a role where you can positively impact the lives of others, we invite you to be part of our mission. Experience the rewarding and fulfilling opportunities that the healthcare sector offers.

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