Field Service Manager

2 weeks ago


Seattle, Washington, United States Quench USA Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Manager to join our team at Quench USA. As a key member of our operations team, you will be responsible for managing a team of Field Service Technicians, ensuring exceptional customer satisfaction, and providing technical expertise in water filtration and plumbing solutions.

Key Responsibilities
  • Team Management: Lead and manage a team of Field Service Technicians, providing guidance and support to ensure successful installations and customer satisfaction.
  • Customer Management: Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Technical Expertise: Possess in-depth knowledge of water filtration systems, plumbing, and building layout and design, with the ability to provide technical support and guidance to Field Service Technicians.
  • Reporting and Administration: Maintain accurate records, reports, and paperwork, ensuring timely submissions to the Regional Service Director.
  • Support and Collaboration: Provide support to the Regional Service Director with new hires, administrative tasks, and on-boarding processes.
Requirements
  • Management Experience: 2-5 years of management experience, preferably in a field service or operations role.
  • Vocational Training: Vocational technical school diploma or certification in a relevant field.
  • Technical Skills: Experience with water filtration systems, plumbing, and building layout and design, with a strong understanding of technical site surveys and inspections.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, technicians, and management.
  • Software Proficiency: Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiar with ServiceMax and Salesforce.
  • Driver's License: Valid and current driver's license in good standing.
What We Offer

Quench USA offers a competitive salary, commission, benefits, and incentive awards. We are an equal opportunity employer and welcome applications from diverse candidates.



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