Technology Solutions Analyst
2 weeks ago
Job Overview
The City of New York is seeking a dedicated Technology Solutions Analyst to join our esteemed Department of Health and Mental Hygiene. This role is crucial in ensuring the effective utilization of technology to enhance public health services across the city.
About Us
Established in 1805, the NYC Health Department is the oldest and largest health department in the United States. Our mission is to safeguard and enhance the health of all New Yorkers, striving for a city where everyone can achieve their full health potential.
Role Summary
The Technology Solutions Analyst will provide essential technical support and expertise for various software applications. This position entails troubleshooting issues, performing system maintenance, and ensuring the seamless operation of applications. The analyst will work collaboratively with IT professionals to improve application functionality and user experience.
Key Responsibilities
- Collaborate with product managers, developers, and project managers to define product requirements and specifications.
- Engage in the design, development, and testing phases of product creation.
- Ensure that products meet quality standards and align with user expectations.
- Work with internal stakeholders and IT teams to gather requirements and feedback.
- Create and maintain comprehensive product documentation, including requirements, specifications, and user manuals.
- Generate reports on product performance, usage metrics, and customer satisfaction.
- Assist in managing product development timelines to ensure timely project delivery.
- Coordinate with cross-functional teams to facilitate smooth product launches.
- Monitor product performance and collect data to identify areas for enhancement.
- Implement modifications and improvements based on user feedback and business needs.
Qualifications
A baccalaureate degree from an accredited institution, supplemented by 24 semester credits in relevant fields such as cybersecurity, computer science, or information technology; or a high school diploma with three years of relevant experience. Additional education may substitute for experience.
Commitment to Diversity
The City of New York is an equal opportunity employer, dedicated to fostering a diverse workforce and providing an inclusive work environment free from discrimination and harassment.
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